At a Glance
- Tasks: Support community spaces, assist with events, and provide excellent customer service.
- Company: Join Peabody, a community-focused organisation making a real difference.
- Benefits: Gain a Level 2 qualification, enjoy 25 days holiday, and flexible benefits.
- Other info: Dynamic role with opportunities for growth and mentorship.
- Why this job: Kick-start your career while positively impacting local communities every day.
- Qualifications: Organised, proactive, and eager to learn with basic IT skills.
The predicted salary is between 15000 - 20000 £ per year.
Location: Brent & Hackney (multi-site)
Make a Difference in Your Community While You Learn
Are you looking to kick-start your career in a role where no two days are the same, and where your work makes a real difference to local people? Join us as a Duty Operations Assistant Apprentice and help bring our community spaces to life. You’ll play an important role in creating welcoming, safe and inclusive environments where residents can connect, access services, and thrive.
Working alongside our Community Properties Leads and Managers, you’ll gain valuable hands‑on experience across customer service, administration, facilities operations and health & safety, all while completing a fully funded Level 2 Facilities Services Operative Apprenticeship. This is your opportunity to build practical skills, grow your confidence, and start a rewarding career supporting vibrant local communities.
What You’ll Be Doing
- Be the friendly face of our community centres, providing a welcoming front‑of‑house reception service
- Support residents, community groups and partners by signposting services and helping activities run smoothly
- Assist with room bookings, payments, invoices and purchase orders using internal systems
- Help prepare spaces by setting up and clearing down rooms for activities and events
- Carry out routine health & safety checks, including fire alarms and building inspections
- Support the smooth day‑to‑day running of centres, ensuring spaces are clean, safe and well maintained
- Respond to enquiries via phone and email, delivering excellent, professional customer service
- Work with colleagues to coordinate activities, manage diaries and keep records accurate and up to date
- Assist with reporting, data collection and tracking performance (KPIs)
- Get involved in community projects, local initiatives and events
About The Apprenticeship
As part of your 15‑month apprenticeship, you’ll spend at least 20 % of your time learning and developing, taking part in training sessions, workshops and regular 1:1 review. You’ll complete assignments and assessments linked to your day‑to‑day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an end‑point assessment to achieve your qualification. Across your apprenticeship, you’ll build a strong foundation in operations, compliance and customer service, setting you up for future career opportunities.
What You’ll Need
- You’re organised, proactive and able to manage multiple tasks in a busy environment.
- A strong communicator, confident speaking to residents, colleagues and stakeholders
- Positive, reliable and motivated, with a genuine “can‑do” attitude
- Eager to learn, develop new skills and grow professionally
- Interested in health & safety, facilities and community‑based work
- Flexible, with the ability to work across sites and occasional evenings/weekends
- Level 2 qualifications (5 GCSEs or equivalent)
- Basic IT skills (e.g. Word, Outlook)
At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. If these values resonate with you, you’ll feel right at home here.
What We Offer
- A permanent role with a clear progression pathway
- Level 2 Apprenticeship in Facilities Services Operative
- Support from our Learning & Development team and a dedicated mentor
- 25 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal
- 4 x salary life assurance
- Up to 10 % matched pension contribution
Are You Eligible?
- You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to prove it).
- You don’t already have a qualification at the same level or higher in this subject.
- You’ll be 18 or older when the apprenticeship starts.
If that sounds like you, this could be the perfect opportunity to start your career with full support and training, then please apply online and submit an anonymised CV!
Ready to Apply?
This is a mobile role across community sites in Brent and Hackney. You may occasionally work evenings and weekends depending on activities. This role requires an Enhanced DBS check.
What Happens Next
If you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an onsite interview at our Brent location on the 19th June. If you need to ask us anything else at all, feel free to drop an email to Charlene Moore from the Talent Team.
Duty Operations Assistant Apprentice employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that values kindness, diversity, and community engagement. As a Duty Operations Assistant Apprentice, you'll not only gain hands-on experience in a dynamic environment but also benefit from a clear progression pathway, comprehensive training, and a supportive work culture that encourages personal and professional growth. With flexible benefits, generous holiday allowances, and the opportunity to make a real difference in local communities, Peabody is the perfect place to kick-start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Operations Assistant Apprentice
✨Tip Number 1
Get to know the company! Research Peabody and their community values. When you show up for your interview, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Duty Operations Assistant Apprentice, especially in customer service and teamwork.
✨Tip Number 3
Dress the part! Even though it’s a community role, looking smart and professional can make a great first impression. It shows you respect the opportunity and are ready to represent Peabody well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Duty Operations Assistant Apprentice
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for community work and how you can make a difference.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or health & safety knowledge. This will help us see why you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peabody
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Operations Assistant Apprentice. Familiarise yourself with the key tasks mentioned in the job description, like customer service and health & safety checks. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As this role involves interacting with residents and community groups, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether in school projects or part-time jobs. This will highlight your strong communication skills, which are essential for the position.
✨Demonstrate Your Can-Do Attitude
The job requires a positive and proactive approach. Think of instances where you've tackled challenges or gone above and beyond to help others. Sharing these stories will show that you embody the values of being reliable and motivated, which is exactly what they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, or community projects. This not only shows your interest but also helps you gauge if the role aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.
