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- Tasks: Welcome visitors, manage bookings, and ensure community spaces are safe and vibrant.
- Company: Join Peabody, a community-focused organization dedicated to supporting local residents.
- Benefits: Enjoy 30 days of holiday, flexible benefits, and a generous pension contribution.
- Why this job: Make a real impact in your community while gaining valuable experience in a dynamic environment.
- Qualifications: Customer service experience and IT skills are essential; compassion and adaptability are key.
- Other info: This role requires a Basic DBS Check and offers split shifts, including evenings and weekends.
Thamesmead, Lewisham, Clapham Junction (may be required to work at multiple sites) The vacancy About the Role: Your day as a Duty Operations Assistant could involve welcoming visitors to our community centres, conducting health and safety checks, or carrying out cleaning and administrative tasks. You will play a crucial role in ensuring that our community spaces are vibrant, safe, and accessible, supporting a wide range of activities for local residents. You will be responsible for front-of-house operations, greeting visitors with a friendly and helpful attitude. You’ll manage bookings, process invoices, and handle purchasing requests. Alongside these duties, you will also ensure the smooth running of our centres by conducting safety inspections, reporting repairs, and making sure spaces are well-maintained. You’ll work collaboratively with colleagues and volunteers to ensure community events run smoothly, and you will handle all tasks with great attention to detail, including updating customer records and maintaining data protection standards. Could it be you? We’re looking for someone who thrives in a busy, people-focused environment. You’re confident using IT systems, including Microsoft Office, and can manage data accurately and efficiently. You have experience in customer service, administration and health & safety in the workplace and you’re comfortable communicating with a wide range of audiences. You’re proactive, well-organised, and take pride in providing excellent customer service. Flexibility is important, as you’ll work split shifts and be available for some evening and weekend shifts. If you have experience working in a care or community-based environment with vulnerable people of all ages, this could be the perfect role for you. Compassion, patience, and the ability to adapt to different situations are key qualities we’re looking for. Here are just a few of the benefits of working at Peabody: * 30 days’ annual holiday, plus bank holidays * Two additional paid volunteering days each year * Flexible benefits scheme, including family-friendly benefits and access to a discount portal * 4 x salary life assurance * Up to 10% pension contribution This role requires an Basic DBS Check. Ready to Apply? Closing date: 03 March 2025 Early applications are encouraged, as we reserve the right to close the advertisement earlier than stated. Contract type Permanent Weekly hours Monday to Sunday 9am -5pm or Monday -Friday 3-11pm
Duty Operations Assistant employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Operations Assistant
✨Tip Number 1
Familiarize yourself with the community centers in Thamesmead, Lewisham, and Clapham Junction. Understanding the specific needs and activities of these locations will help you demonstrate your commitment to creating vibrant and accessible spaces during your interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or community engagement. Be ready to share specific examples of how you've successfully managed bookings or supported events, as this will show your ability to thrive in a busy, people-focused environment.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office. Being confident in using these tools will not only help you manage data accurately but also demonstrate your readiness to handle administrative tasks effectively.
✨Tip Number 4
Prepare to discuss your approach to health and safety in the workplace. Since this role involves conducting safety inspections and reporting repairs, showcasing your knowledge and proactive attitude towards maintaining a safe environment will set you apart from other candidates.
We think you need these skills to ace Duty Operations Assistant
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Duty Operations Assistant position. Understand the key responsibilities and required skills, such as customer service experience and IT proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, administration, and health & safety. Make sure to include specific examples that demonstrate your ability to thrive in a busy, people-focused environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community work and your proactive approach. Mention your flexibility regarding working hours and your experience with vulnerable populations, as these are key qualities they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. A polished application shows attention to detail.
How to prepare for a job interview at Peabody
✨Show Your People Skills
As a Duty Operations Assistant, you'll be interacting with a variety of visitors. Make sure to highlight your customer service experience and demonstrate your friendly, approachable demeanor during the interview.
✨Demonstrate Attention to Detail
Since the role involves managing bookings and maintaining data accuracy, be prepared to discuss examples from your past where your attention to detail made a difference. This could include handling invoices or conducting safety checks.
✨Be Ready for Flexibility
The job requires working split shifts and possibly evenings or weekends. Show that you're adaptable and willing to work varied hours by sharing any relevant experiences where you successfully managed a flexible schedule.
✨Highlight Relevant Experience
If you have experience in community-based environments or working with vulnerable populations, make sure to bring this up. Discuss how your compassion and patience can contribute to creating a safe and welcoming space for all visitors.
