At a Glance
- Tasks: Lead the resolution service for residents and manage complaints with a focus on improvement.
- Company: Peabody, a leading organisation dedicated to enhancing resident experiences.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to learning and continuous improvement.
- Why this job: Make a real difference in residents' lives by improving services and resolving issues.
- Qualifications: Experience in complaint management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Peabody in the North Counties is seeking a Regional Resolution Manager to lead the resolution service for residents and guide complaints, enquiries and executive correspondence with a focus on learning and improvement.
You will manage Complaint Investigators and Coordinators, ensure fair handling within timescales, and work with operational teams to address root causes and reduce repeat complaints across a diverse region.
Regional Resolution Lead — Hybrid & Resident Experience in Dunstable employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Digital Marketing Executive, you'll have the opportunity to contribute to meaningful marketing campaigns that enhance the customer journey in the new homes sector across London and the Home Counties. With flexible benefits, additional volunteering days, and a strong commitment to employee growth and diversity, Peabody is dedicated to empowering its team members to thrive both personally and professionally.
