At a Glance
- Tasks: Provide a warm, professional service to residents and visitors while resolving enquiries.
- Company: Join Peabody, a team dedicated to making a real difference in people's lives.
- Benefits: Enjoy flexible working, 30 days' leave, and a generous pension contribution.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be the welcoming face of our services and help people every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a customer-focused, proactive and resilient Customer Services Advisor to be the welcoming face of our services. You’ll be the first point of contact for residents and visitors, delivering a professional, front-of-house experience and resolving a wide range of enquiries at the first point of contact wherever possible. From supporting residents with repairs and rent queries to working across teams to get things sorted, this is a varied and fast-paced role where no two days are the same. This role is ideal for someone who thrives in a busy, people-facing environment, enjoys problem-solving, and takes pride in delivering a service that genuinely makes a difference.
What You’ll Be Doing
- Providing a warm, professional front-of-house service to residents and visitors
- Handling high volumes of face-to-face enquiries, resolving issues or signposting appropriately
- Taking ownership of customer queries and working across teams to resolve them efficiently
- Managing and maintaining accurate records using internal systems
- Supporting with administrative tasks including post, repairs, payments, and resident enquiries
- Assisting vulnerable residents and ensuring they receive the right support at the right time
- Keeping customers informed and updated throughout their journey
Our service standards
- Getting things sorted – taking ownership and finding solutions
- Keeping residents updated – communicating clearly and proactively
- Being honest and accountable – doing the right thing
- Listening and supporting – understanding individual needs
- Learning and improving – always looking to do better
About You
You’ll be someone who:
- Has experience in a customer-facing role, ideally in a busy front-of-house or reception environment
- Is confident handling multiple enquiries at once and prioritising effectively
- Takes ownership of problems and sees things through to resolution
- Communicates clearly, professionally, and with empathy
- Is comfortable using multiple IT systems and maintaining accurate records
- Works well with others and builds strong relationships across teams
- Remains calm under pressure and adaptable to changing demands
Experience within housing, public services, or community-focused roles is a plus, but not essential.
Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive team, doing meaningful work that makes a real difference to people’s lives, with opportunities to learn, improve and contribute to better ways of working.
Here’s what you’ll get when you join us:
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
Please read before you apply
To support fairness, transparency and consistent processes, internal candidates should submit their application using their internal work email address rather than a personal account. This is a front-line role with regular face-to-face interaction in a busy environment. We’re looking for candidates who are confident working in this setting and able to manage competing demands. We may close this advert early if we receive a high volume of strong applications. As part of our commitment to an efficient and fair recruitment process, we encourage you to apply as soon as possible. We do not offer visa sponsorship for this role.
What To Expect From Our Recruitment Process
We’re committed to a fair, inclusive, and transparent recruitment process. Instead of a personal statement, we’ll ask you to answer a series of short questions about your experience. We’re particularly interested in real examples that demonstrate your approach to customer service. We may ask you to expand on your answers at interview, if you are shortlisted. Interviews will take place on the 10 June 2026.
If you’re someone who cares about people, takes pride in great service, and enjoys solving problems, we’d love to hear from you. To apply, please submit an anonymised CV and explaining how your experience and approach make you a strong fit for the role of Customer Contact Advisor.
If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk
Customer Contact Advisor employer: Peabody
At Peabody, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture where every team member is valued. As a Customer Contact Advisor, you'll enjoy flexible working arrangements, generous annual leave, and a commitment to your professional growth through continuous learning opportunities. Join us in making a meaningful impact in the community while benefiting from a diverse and dynamic workplace that celebrates innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company! Research Peabody's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your customer service scenarios. Think about common issues you might face as a Customer Contact Advisor and prepare responses that highlight your problem-solving skills and empathy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to make a difference.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When answering the application questions, make sure to highlight your experience in customer service. Use real examples that showcase how you've handled enquiries and resolved issues, as this is what we’re really looking for!
Be Clear and Concise:Keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your problem-solving skills shine through!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the job description. Highlight any relevant roles where you’ve worked in busy environments or dealt with multiple enquiries at once – it’ll help us see how you can thrive in our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Peabody!
How to prepare for a job interview at Peabody
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you’ve handled difficult situations in the past, focusing on your problem-solving skills and ability to empathise with customers.
✨Showcase Your Communication Skills
Prepare to demonstrate your clear and professional communication style. Think of examples where you’ve effectively communicated with customers or colleagues, especially in high-pressure situations.
✨Familiarise Yourself with the Role
Understand the specific responsibilities of a Customer Contact Advisor. Be prepared to discuss how your previous experience aligns with the tasks mentioned in the job description, like managing enquiries and maintaining records.
✨Emphasise Teamwork and Adaptability
Since this role involves working across teams, think of instances where you’ve collaborated successfully. Highlight your adaptability in fast-paced environments and how you manage competing demands while keeping a positive attitude.
