Team Manager - Outreach in Colchester, Essex, Pitsea

Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career. Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high‑quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected. This role is to cover and support the Castle Point, Rochford and Brentwood Outreach team, with base location either in our Pitsea or Colchester office.

About the role

The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement. You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time. This is a meaningful, people‑focused role where you’ll directly shape how support is delivered and see the impact of your work every day.

What you’ll do:

• Lead, motivate and support a team of Outreach staff to deliver exceptional, customer‑focused support.
• Oversee high‑quality case management, assessments and risk processes.
• Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
• Ensure smooth service delivery, accurate reporting and effective data management.
• Facilitate effective team communications through meetings, feedback, coaching and development.
• Support complex cases and promote a positive, collaborative team culture.
• Drive service improvements and contribute to new policies and processes.
• Act as a positive ambassador for Peabody at forums, meetings and events.

What you’ll need:

• Experience supervising or managing staff, ideally in a support, housing or community‑based setting.
• Strong organisational skills and the ability to prioritise a varied workload.
• Excellent verbal and written communication skills.
• Confident communicating with customers, staff and partner organisations.
• Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people.
• Ability to handle difficult situations and use de‑escalation and risk assessment techniques.
• IT literacy and experience with record‑keeping systems.
• A collaborative, approachable leadership style and a positive, can‑do attitude.
• Passionate about empowering others and delivering excellent service.
• A full driving licence with access to your own vehicle is essential.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying:

This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service. If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. Closing date: 19th May 2026 at midnight. Interviews will take place at our Pitsea office no later than 26th May 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.