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Vacancy Reference peabodygroup/TP/19331/1470
Number of Positions:
1
Contract Type:
Permanent Part Time
Monday to Friday | 15 Hours Per Week | 9AM to 5PM | Onsite
Working Hours:
15
Location:
London
Closing Date:
03/11/2026
Vacancy Category:
Service Area:
C & S Commissioned Contracts
Directorate:
Care & Support, Inclusion & Communities
Our Vacancy
This is a great opportunity to join a team working with people with mental health conditions and complex needs at St. Ann's Hospital, Tottenham, London N15 3TH. The role involves supporting patients with benefits and housing issues, such as:
- Benefit claims and reinstatements
- Mandatory reconsiderations and appeals
- Debt and rent arrears
- Housing transfers on medical grounds
- Registration on Haringey’s Housing List
- Banding appeals
- Support for people who are homeless or at risk of eviction
You will mainly work as part of the West Locality Team at St. Ann's Hospital. Some of your time will also be spent visiting customers in their homes and attending Peabody’s Hackney office for supervision, team meetings, and administrative tasks.
You will also manage your own caseload of referrals from NHS colleagues, known as Brief Interventions (BIs). When you start, you will be mentored by a highly experienced colleague and receive regular ongoing support from your manager and other Peabody staff based at the hospital.
How You'll Make a Difference
You will help customers to:
- Improve their financial situation
- Keep their homes or find suitable accommodation
- Build independence, confidence and resilience
You will use a trauma-informed, person-centred approach and will play an important role in identifying safeguarding concerns and promoting wellbeing.
What You Need
- Experience supporting vulnerable people, including those with mental health needs, substance misuse issues, or complex needs
- An understanding of safeguarding, equality, diversity, and inclusion
- Knowledge of housing and welfare benefits, or a willingness to learn
- The ability to work independently, including lone working when required
- Strong communication and relationship-building skills
- Initiative
- A caring, resilient attitude and a genuine desire to help people reach their potential
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feelssupported, included, and empowered.
What We Offer
- 25 days' annual holiday, plus bank holidays (pro rata for part-time colleagues)
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
Please read before applying:
- This is a part time role with working hours of: 15 hours or 2 days per week (days to be agreed) - 9:00am to 5:00pm
- You must have the right to work in the UK; we are unable to provide visa sponsorship.
- An enhanced DBS check is required.
- Interviews will take place in person on 10 and 11 November 2026.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
For questions, contact Charlene Moore (Talent Specialist) at charlene.moore@peabody.org.uk.
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Support Worker - Mental Health in City of London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
