At a Glance
- Tasks: Lead complex repairs, manage teams, and improve service delivery across regions.
- Company: Peabody, a leading organisation in housing and property services.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Join a dynamic team during a significant period of transformation.
- Why this job: Shape the future of repairs while enhancing resident experiences and driving change.
- Qualifications: Strong leadership and extensive experience in repairs and maintenance required.
The predicted salary is between 40500 - 49500 £ per year.
The Opportunity
Peabody is looking for a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes. Reporting to the Assistant Director of Repairs Delivery, you will lead a large regional surveying and coordination function, creating a consistent approach to complex repairs while improving technical assurance, case management and resident outcomes. This is a significant period of change for the service, with teams being brought under a single leadership structure and a new end-to-end CRM process being introduced.
Key responsibilities
- Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
- Manage an approximately £25m budget, driving stronger commercial control and value for money.
- Lead and performance manage Property Service Managers and surveying teams.
- Strengthen the end-to-end management of complex cases, reducing delays, repeat visits and escalation into disrepair.
- Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
- Use data and performance information to identify issues, improve productivity and drive continuous improvement.
- Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
- Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.
About you
You will be an experienced repairs or property services leader with strong technical knowledge of complex repairs and building pathology. You will combine commercial awareness with a data-led, process-driven approach and be confident leading dispersed teams through change. A surveying qualification would be advantageous but is not essential. More important is significant repairs and maintenance experience, strong leadership capability and the credibility to challenge technical and commercial decisions.
For more information please reach out to Harry Ogilvie at Neemar Search at harryogilvie@neemarsearch.com
Head of Complex Repairs in City of London employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Complex Repairs in City of London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Peabody, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Head of Complex Repairs at Peabody.
We think you need these skills to ace Head of Complex Repairs in City of London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Peabody
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
