Peabody is seeking a Senior Service Desk Analyst to provide senior-level support, act as an escalation point, and help drive IT service improvements. You will manage incidents and requests while collaborating with the IT team to uphold SLAs and deliver excellent customer outcomes.
The role emphasizes mentoring colleagues, handling major incidents, and maintaining knowledge bases. Strong ITIL knowledge and ServiceNow experience are essential for success in this office-based position.
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Senior Service Desk Lead - IT Support & Escalations in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
