Peabody is seeking an Executive Enquiries Advisor to manage high-profile complaints and enquiries, primarily through the CEO's office, MPs and Councillors. You will investigate concerns, draft professional responses and drive continuous service improvements.
You’ll work within the Contact Centre & Complaints team, coordinating with internal colleagues to ensure timely, accurate resolutions and strong customer outcomes. This role is based in Pitsea, England.
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Senior Enquiries & Complaints Specialist in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
