Peabody is seeking a Resident Resolution Advisor to join our Contact Centre & Complaints team in Pitsea, Essex. You will own and resolve complex resident queries, particularly around repairs, service failures and escalated concerns.
You will work with internal teams and contractors to investigate issues, gather information, and provide residents with clear, timely updates through every step of the process. The role emphasizes adherence to the Housing Ombudsman Complaint Handling Code, strong
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Resident Escalation & Resolution Specialist in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
