At a Glance
- Tasks: Manage high-risk complaint cases and drive service improvements in housing repairs.
- Company: Peabody, a reputable organisation focused on enhancing community living.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to enhancing the organisation's reputation.
- Why this job: Make a real difference in residents' lives while improving service quality.
- Qualifications: Experience in housing repairs and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Peabody is looking for a proactive Housing Ombudsman Repairs Lead in Basildon to manage high-risk complaint cases and escalations effectively.
This role requires strong communication, ownership of complex cases, and collaboration with multiple stakeholders to drive service improvements and enhance the organisation's reputation.
The ideal candidate will demonstrate a background in housing repairs and complaint management, ensuring compliance with policies while actively engaging with residents and team members.
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We think you need these skills to ace Repairs & Housing Ombudsman Escalations Lead in Basildon
Communication Skills
Complaint Management
Stakeholder Collaboration
Service Improvement
Housing Repairs Knowledge
Policy Compliance
Proactive Problem-Solving
