Peabody is seeking a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests within SLAs. You will troubleshoot hardware and software issues and coordinate with IT teams to keep services running smoothly.
The role focuses on delivering excellent customer service, clear communication, and effective problem-solving when explaining technical concepts to non-technical users.
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Impactful IT Support Analyst - Service Desk in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
