Peabody is seeking a Contact Centre Advisor to deliver outstanding customer service across phone, email, live chat and social channels from a hybrid home/office setup in the Basildon area. You will help residents with enquiries, maintain records and signpost to specialists as needed, all while upholding our values.
The role requires strong communication, organisational skills and experience with CRM tools such as Genesys.
#J-18808-Ljbffr
Hybrid Multi-Channel Customer Advisor in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
