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- Tasks: Lead and coach a dynamic team to deliver outstanding customer experiences.
- Company: Community-focused organisation dedicated to inclusivity and support.
- Benefits: 30 days' holiday, pension contributions, and hybrid working options.
- Why this job: Make a real difference in a supportive environment while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Join a team that values community and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A community-focused organization in the United Kingdom seeks a passionate Team Leader to join their Contact Centre team. The ideal candidate will manage escalated calls, support their team in delivering exceptional customer experiences, and ensure smooth operations.
Responsibilities include:
- Performance coaching
- Managing change
The role offers hybrid working conditions and numerous benefits, including 30 days’ annual holiday and pension contribution. A commitment to creating an inclusive workspace is paramount.
Hybrid Contact Centre Team Leader – Lead, Coach & Elevate in Basildon employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Team Leader – Lead, Coach & Elevate in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your passion for community-focused work during interviews. Share personal stories that highlight your commitment to inclusivity and exceptional customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Hybrid Contact Centre Team Leader – Lead, Coach & Elevate in Basildon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how passionate you are about leading a team and creating exceptional customer experiences.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for managing escalated calls and coaching your team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Peabody
✨Know the Company Inside Out
Before your interview, take some time to research the organisation's values and mission. Understanding their community-focused approach will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
As a Team Leader, you'll be expected to coach and elevate your team. Prepare specific examples from your past experiences where you've successfully coached someone or managed a team through change. This will demonstrate your capability to lead effectively.
✨Prepare for Escalated Call Scenarios
Think about how you would handle escalated calls. Be ready to discuss your strategies for managing difficult situations and ensuring customer satisfaction. This will highlight your problem-solving skills and ability to maintain calm under pressure.
✨Emphasise Inclusivity
Since the organisation values an inclusive workspace, be prepared to discuss how you promote diversity and inclusion within a team. Share any initiatives you've been part of or ideas you have for fostering an inclusive environment.
