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Vacancy Reference peabodygroup/TP/19331/1500
Number of Positions:
1
Contract Type:
Apprentice Full Time
Monday to Friday | 37.5 Hours Per Week | Onsite
Working Hours:
37.5
Location:
Closing Date:
12/11/2026
Vacancy Category:
Service Area:
C & S Commissioned Contracts
Directorate:
Care & Support, Inclusion & Communities
Our Vacancy
Gateway and Data Collections Apprentice
Location: Pitsea, Essex – On site 5 days a week
Course Duration: 15-month Level 3 Business Administrator Apprenticeship
Make a Difference While You Learn
Are you looking to start your career in business administration, develop real workplace skills, and make a positive impact in our communities? Join us as our Gateway and Data CollectionsApprentice and become a valued part of our Essex Outreach Gateway team.
This is your opportunity to gain hands‑on administrative experience while completing a fully funded Level 3 Business Administrator Apprenticeship.You’ll work alongside experienced colleagues who will support, guide and mentor you as you build the foundations of a successful career.
About the Role
As part of the Essex Outreach Gateway team, you will support the efficient operation of our referral and customer contact service. You’ll be a key first point of contact, helping customers, colleagues and external partners by managing enquiries, coordinating bookings, processing referrals, and supporting the accurate collection of data.
No two days are the same and throughout your apprenticeship, you’ll build confidence, develop business administration skills, and gain valuable experience that will set you up for future opportunities with us.
What You’ll Do and Learn
- Act as a first point of contact for enquiries into the outreach service.
- Managing the Gateway inbox and responding to customers and external stakeholders.
- Assisting with processing referrals and providing phone cover.
- Supporting daily administration and data collection activities.
- Coordinating bookings for community hubs and signposting customers to services that meet their needs.
- Ensuring appropriate escalation for customer referrals and/or contacts.
- Handling data accurately and confidentially, maintaining full GDPR compliance.
- Upholding Peabody’s policies, including Equality, Diversity, and Safeguarding.
About the Apprenticeship
As part of your 15-month apprenticeship, you’ll spend at least 20% of your time learning and developing, taking part in training sessions, workshops and regular 1:1 review.You’ll complete assignments and assessments linked to your day‑to‑day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an end‑point assessment to achieve your qualification.
About You
You don’t need loads of experience, just the right attitude, a willingness to learn, and a genuine interest in building your career in Peabody. You’re organised, naturally curious, enjoy helping people, like being part of a team, and take pride in doing things properly.
- Positive, enthusiastic and committed to delivering excellent customer service
- Organised with a “can-do” attitude and eager to learn
- Able to prioritise tasks in a busy environment
- Confident communicating with a range of people
- Someone who takes pride in accuracy and pays close attention to detailCurious, motivated and passionate about developing their skills
- Committed to confidentiality, GDPR, equality and inclusive working
You will need:
- Level 2 qualifications (equivalent to 5 GCSEs)
- Basic IT skills, especially Microsoft Office & Outlook
- A clear motivation for applyingand an understanding of what an apprenticeship involves.
At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
What We Offer
- Apermanent rolewith a clear progression pathway
- Support from ourLearning & Development teamand adedicated mentor
- Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
- Up to 10% matched pension contribution
Before applying, check if you meet theapprenticeship funding requirements:
- You’ve lived in theUK, EEA, Switzerland, or Gibraltarfor the last3 years(you’ll need to show proof).
- Youdon’talready have a qualification at the same level or higher in this subject.
- You’ll be18 or olderwhen the apprenticeship starts.
What Happens Next
We’re committed to a fair, inclusive, and transparent recruitment process.As part of your application, you’ll answer values-based questions aligned to our values along with multiple-choice scenario questions to help us understand how you approach real-life situations. These responses are an important part of the selection process before interview.
If you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an onsite interview 23rd November at Pembroke House, Pitsea.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
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Gateway & Data Collections Apprentice in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
