Peabody in Pitsea, Essex, is seeking an Executive Enquiries Advisor to manage high-profile enquiries and complex complaints, delivering timely, professional resolutions. You will handle escalated cases from the CEO's office, MPs and Councillors, ensuring responses meet service standards and Housing Ombudsman guidelines.
Working in the Contact Centre & Complaints team, you will investigate issues with internal colleagues, maintain accurate case records, identify trends and drive service
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Executive Enquiries & Complaints Specialist in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
