Our Vacancy
Contact Centre Advisor – Be the Voice That Makes a Difference
Are you passionate about helping people and delivering great customer service? As a Contact Centre Advisor, you'll be the first point of contact for Peabody residents, providing support across phone, email, live chat and social media to ensure every customer receives a positive and professional experience.
This is a fantastic opportunity to join a supportive team where you'll make a real difference every day while developing your skills and career.
What You'll Be Doing
- Handle customer enquiries across multiple channels, delivering excellent service and aiming for first-contact resolution.
- Provide accurate advice, resolve issues and signpost customers to specialist teams when needed.
- Maintain accurate customer records and update systems in line with procedures.
- Identify opportunities to improve services and share feedback to help enhance the customer experience.
What You'll Bring
- Experience working in a contact centre or customer service environment.
- Excellent communication skills across telephone and digital channels.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience using CRM systems and customer service technology, such as Genesys or similar platforms.
Why Join Us?
When you join Peabody, you're joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
What We Offer
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
More information on our benefits
Please read before applying
- This is a hybrid role, working between home and our Pitsea office.
- Homeworking is subject to successful competency sign-off and a suitable homeworking setup.
- You must be available to work rotating shifts between 08:00 and 18:00, Monday to Friday.
- Successful candidates must complete a three-week full-time training programme, delivered at our Pitsea office, Monday to Friday, 9:00am to 4:30pm.
- Peabody does not provide visa sponsorship.
Interviews will be held in our Pitsea office on Tuesday 22nd September. The format will consist of a short written test, followed by a face to face interview.
We reserve the right to close this advert early should we receive enough applications.
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Contact Centre Advisor in Basildon employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
