At a Glance
- Tasks: Lead a team to deliver accurate and transparent service charges for 91,000 properties.
- Company: Join Peabody, a purpose-driven organisation focused on fair services and positive outcomes.
- Benefits: Enjoy 30 days annual leave, flexible benefits, and a generous pension contribution.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Shape service charge strategy and make a real impact on residents' lives.
- Qualifications: Extensive experience in service charge legislation and leading high-performing teams.
The predicted salary is between 62550 - 76450 £ per year.
We’re looking for an experienced and customer-focused assistant director of service charges to lead the delivery of accurate, transparent and compliant service charges across Peabody’s portfolio of around 91,000 properties, with an annual value of approximately £110 million. Reporting to the Director of Homeowner Services, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. You’ll bring expert knowledge of service charge legislation best practice and cost recovery, while ensuring residents are at the heart of everything we do. This is a key senior leadership role, offering the opportunity to shape service charge strategy across Peabody, lead significant service charge change programmes, and strengthen trust and transparency with our residents.
What You’ll Lead
- Leadership of a high-performing team of Regional Service Charge Managers, fostering a culture of learning, accountability and continuous improvement.
- Expert oversight of service charge budget setting, ensuring accuracy, transparency and compliance with leases and tenancy agreements.
- Monitoring of service charge costs and delivery of accurate, timely year-end accounts, including accountability for external audit relationships.
- Review and improve service charge processes and systems across the organisation, ensuring consistency and fitness for purpose across Peabody.
- Lead the Service Charge project and contribute to the delivery of the Homeownership 5-year Strategy.
- Development of clear, insightful reporting on income and expenditure, value for money, trends and regional performance.
- Strong engagement with residents and key resident groups, promoting open dialogue and using feedback to improve services.
- Oversight of sinking funds, ensuring they are accurate, up to date and sufficient to cover long-term and cyclical works.
- Close collaboration with Development teams to ensure service charge budgets for new homes are accurate, transparent and reflect true costs.
- Partnership working with Finance and the Commercial Team to align service charge estimates and ensure clear resident communications.
- Deputising for the Director of Homeowner Services as required.
What You’ll Bring
- Operating at a similar level with extensive experience in developing and leading a high performing team delivering fixed and variable service charges in a large, complex organisation.
- Strong knowledge of service charge legislation, case law and best practice, with the ability to assess organisational impact of change.
- Proven experience leading teams through change and delivering improvements in systems, processes and customer service.
- Excellent communication skills, with the ability to explain complex information clearly to residents, senior leaders and executive teams.
- Strong analytical capability, with experience using data to improve accuracy, value for money, and decision‑making.
- A customer‑focused mindset, with a commitment to transparency, fairness and continuous service improvement.
Why Join Us?
At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be joining a purpose‑driven organisation committed to delivering fair, transparent services and positive outcomes for our residents.
What We Offer
- 30 days’ annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme, including family‑friendly options and access to a discount portal
- 4x salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
Peabody does not provide sponsorship as a licensed UK employer. Interviews will take place on Tuesday 10th February 2026 at our offices in Westminster Bridge Road. If you have any questions, please contact Talent Specialist victoria.wilson1@peabody.org.uk. We may close this advert early depending on the volume and quality of applications. If this sounds like the right opportunity for you — and you want to play a key role in shaping transparent, resident‑focused service charges across Peabody — we’d love to hear from you. Please apply by submitting an anonymised CV and a short supporting statement outlining your suitability for the role.
Assistant Director of Service Charges employer: Peabody
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing housing caseworkers with ongoing training and development opportunities to enhance their skills and advance their careers. With a flexible benefits package and a commitment to employee well-being, working at our Pitsea office allows you to contribute to vital services while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Service Charges
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Director of Service Charges at Peabody!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Peabody or be willing to refer you for that Assistant Director of Service Charges position!
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We think you need these skills to ace Assistant Director of Service Charges
Some tips for your application 🫡
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How to prepare for a job interview at Peabody
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Peabody. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
