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For Companies At a Glance
- Tasks: Support applications, analyse problems, and communicate effectively with teams.
- Company: Join Peabody, a leading social housing provider in East London.
- Benefits: Enjoy 30 days holiday, flexible benefits, and paid volunteering days.
- Why this job: Great opportunity to develop skills in a supportive environment with a focus on social impact.
- Qualifications: Experience in SQL scripting and understanding of databases required.
- Other info: Work two days in the office; remote work available for the rest.
The predicted salary is between 36000 - 60000 £ per year.
As an IT Application Support Analyst, you’ll adopt a common approach to problem analysis ensuring issues are clearly defined, trends are considered, impact on the operational teams is understood and potential resolutions highlighted. You will focus on providing application support for the specific capability aligned with this role and assist with other capabilities as needed. You’re an independent person who exercises good initiative, judgment, and communication. You’ll use your time management skills to prioritize tasks, meet deadlines, and manage expectations through regular communication. Excellent interpersonal skills are essential to liaise effectively at all levels. You need to be in the office two days a week; the remaining time can be remote. Your role involves ensuring quality data capture, working with IT colleagues on the Service Desk to clarify Delivery team requirements.
If you have experience or education in SQL scripting, a strong understanding of databases and database systems, and experience in administering business systems (preferably CRM or workflow systems including processes, letters, and scripts), we want to hear from you.
To be successful in this role, you should:
- Be able to work under pressure, meet deadlines, and manage expectations effectively.
- Understand the social housing domain.
- Have experience working with suppliers to resolve incidents and requests.
- Follow and create procedures systematically.
- Be knowledgeable about industry standards and frameworks such as ITIL and Agile.
A minimum of 1 to 2 days working in the Westminster Bridge Road office is required.
Benefits of working at Peabody:
- 30 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
Application Support Analyst employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the social housing domain. Understanding the specific challenges and requirements of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL scripting skills. Since the job requires a strong understanding of databases, being able to showcase your technical abilities in SQL during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed expectations and communicated with various stakeholders in previous roles. This will highlight your interpersonal skills, which are crucial for this position.
✨Tip Number 4
Research ITIL and Agile frameworks. Being knowledgeable about these industry standards will not only help you answer questions confidently but also show that you're proactive and well-prepared for the role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, SQL scripting, and database management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Application Support Analyst position at Peabody. Mention your understanding of the social housing domain and how your skills align with their needs.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem analysis skills and ability to work under pressure. Highlight any experiences where you successfully resolved incidents or requests.
Highlight Interpersonal Skills: Since excellent interpersonal skills are essential for this role, include examples of how you've effectively communicated with various stakeholders in previous positions. This will demonstrate your ability to liaise at all levels.
How to prepare for a job interview at Peabody
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application Support Analyst. Familiarise yourself with problem analysis, application support, and the specific capabilities mentioned in the job description.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL scripting and database systems. Highlight any relevant projects or tasks where you've successfully administered business systems, especially CRM or workflow systems.
✨Demonstrate Communication Skills
Since excellent interpersonal skills are essential, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively liaised with different teams or stakeholders in previous roles.
✨Familiarise Yourself with Industry Standards
Brush up on ITIL and Agile frameworks, as well as the social housing domain. Being knowledgeable about these areas will show your commitment to the role and help you answer questions more confidently.
