Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently? As a Specialist Housing Officer, you’ll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster. This is a permanent, part-time role working Monday, Wednesday and Thursday.
Responsibilities
- Manage a patch of specialist housing schemes, delivering an excellent housing management service.
- Build positive relationships with customers, support providers and local partners.
- Support customers to sustain tenancies and live independently.
- Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
- Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
- Monitor cleaning, gardening and estate services, challenging poor performance where needed.
- Support customers with repairs reporting and maintenance issues.
- Work closely with Care & Support teams to deliver joined-up services.
- Manage voids, allocations, viewings and tenancy sign-ups.
- Complete tenancy visits, identify support needs and signpost to appropriate services.
- Maintain accurate records and case management information.
- Contribute to service targets, compliance requirements and continuous improvement.
Requirements
- Experience in housing management, tenancy management or support services
- Experience working with vulnerable people, including those with disabilities or mental health needs.
- Knowledge of housing management and tenancy-related issues.
- Strong communication and relationship-building skills.
- Ability to manage a varied workload and resolve issues effectively.
- Good IT and record-keeping skills.
- Commitment to equality, diversity and inclusion.
- Full UK driving licence and access to your own vehicle.
- Experience supporting customers with mental health needs is desirable.
- Please note, an enhanced DBS check is required for this role
Benefits
- Up to 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
We reserve the right to close this advert early should we receive a high volume of suitable applications.
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Specialist Housing Officer in Houghton Regis employer: Peabody View All Jobs
At Peabody, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the community. Our supportive work culture fosters personal and professional growth, offering comprehensive benefits such as 25 days of annual leave, flexible working options, and a generous pension scheme. Join us in Cheshunt, where your role as a Mental Health Support Worker will not only empower individuals on their recovery journey but also allow you to thrive in a compassionate and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Officer in Houghton Regis
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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How to prepare for a job interview at Peabody View All Jobs
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Peabody View All Jobs.
