Our Vacancy
Voids Contract Manager - Drive Performance and Improve Customer Outcomes
Are you an experienced Contract Manager with a background in repairs, maintenance or housing? As a Voids Contract Manager, you'll play a key role in managing contractor performance, driving value for money and ensuring empty homes are returned to use quickly and efficiently.
Working closely with operational teams, contractors and stakeholders across Peabody, you'll oversee void works contracts, improve service performance and help deliver better outcomes for residents.
What you'll be doing
- Manage voids contracts, ensuring contractors deliver against KPIs, quality standards and value-for-money targets.
- Monitor contractor performance, spend, risk and works in progress, driving improvements where required.
- Support procurement, contract governance, audits and compliance activities across the service.
- Use data, insight and customer feedback to improve service performance and support more proactive property management.
What you'll bring
- Contract management experience within housing, repairs, maintenance, construction or a related environment.
- Strong commercial awareness, including budget management, contractor performance and risk management.
- Excellent stakeholder management, communication and negotiation skills.
- Experience using data and performance information to drive service improvement and better customer outcomes.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
This role works closely with operational teams, contractors and stakeholders across the organisation to improve contract performance, customer satisfaction and value for money.
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Voids Contract Manager employer: Peabody Trust
Peabody is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid and flexible work environment that fosters collaboration and innovation. With a strong commitment to resident-centred service design, employees have the opportunity to make a meaningful impact while enjoying a supportive culture that encourages professional growth and continuous learning. Located in a vibrant community, Peabody provides unique advantages such as access to diverse projects and a chance to contribute to enhancing the lives of residents.
