At a Glance
- Tasks: Support residents through fire remediation projects and ensure clear communication.
- Company: Join Peabody, a company committed to building safety and excellent customer service.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a strong pension contribution.
- Other info: Be part of a diverse team that values kindness, innovation, and collaboration.
- Why this job: Make a real difference for residents while developing your skills in a supportive environment.
- Qualifications: Experience in social housing or property management with strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
- Our Vacancy
- Remediation Resident Engagement Officer
- We're looking for a passionate and customer-focused
Remediation Resident Engagement Officers to join our Resident Engagement and Compliance team.
This is a fantastic opportunity to play a key role in Peabody's building safety programme, supporting residents through fire remediation projects while ensuring compliance, clear communication and an excellent customer experience.
Acting as the link between residents, contractors and internal teams, you'll help deliver safe homes and ensure residents feel informed, supported and listened to throughout their remediation journey.
We are hiring for both permanent and fixed-term positions.
As part of your application, please tell us whether you're interested in a permanent role, a fixed-term role, or would like to be considered for both.
What You'll Do
- Be the main point of contact for residents and stakeholders throughout remediation projects.
- Lead resident communications and engagement activities.
- Manage enquiries, complaints and escalations, ensuring timely and effective resolutions.
- Build positive relationships with residents, leaseholders, contractors and internal teams.
- Support the administration of Leaseholder Deeds of Certificate and Landlord Certificates.
- Help ensure compliance with the Building Safety Act 2022 and Leaseholder Protection Regulations.
- Maintain accurate databases, records and compliance documentation.
- Manage EWS1-related records and processes.
- Produce reports, performance data and trend analysis.
- Support service improvements by identifying themes and opportunities to enhance the resident experience.
- Process purchase orders and contractor invoices accurately.
- Work closely with Home Ownership, Housing Management, Asset Management, Legal and Fire Safety teams.
- What You'll Need
- Experience within social housing, property management, leasehold services, compliance, resident engagement or a similar environment.
- Strong customer service skills and experience managing complex enquiries or complaints.
- Experience building relationships with a wide range of stakeholders.
- Knowledge of leasehold management, service charges or housing-related legislation.
- Excellent organisational skills with the ability to manage multiple priorities.
- Experience maintaining accurate records, systems and databases.
- Strong written and verbal communication skills.
- Confidence using Microsoft Office, particularly Excel, Word and Power Point.
- A proactive, solutions-focused approach with great attention to detail.
Desirable
- Knowledge of the Building Safety Act 2022.
- Experience with EWS1 forms.
- Understanding of Leaseholder Protection Regulations.
- Experience with Landlord Certificates or Leaseholder Deeds of Certificate.
- Experience in building safety, remediation, leasehold, compliance, or housing management.
If you're passionate about delivering excellent customer service, building trusted relationships and making a real difference for residents, we'd love to hear from you.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- Please read before applying
- Peabody does not provide sponsorship as a licensed UK employer.
- We reserve the right to close this advert early should we receive a high volume of suitable applications
- This advert will remain open until
Monday 31st August 2026 .
Following the closing date, shortlisted candidates will be invited to attend an in-person Assessment Centre on Friday 11th September 2026 at our
Waterloo offices .
As we have multiple vacancies to fill, candidates will be assessed through a structured assessment process designed to evaluate communication, stakeholder management, customer focus, problem-solving and values alignment.
Due to the volume of recruitment activity, the advert may close early if sufficient applications are received.
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Remediation Resident Engagement Officer employer: Peabody Trust
The Peabody Group is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee growth, you will receive hands-on training and development opportunities while making a meaningful impact in the lives of those you support. Located in London and the South East, Peabody offers a unique chance to engage with diverse communities, ensuring that your role as an Apprentice Care Support Worker is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Remediation Resident Engagement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Peabody Trust, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Peabody Trust and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Remediation Resident Engagement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Peabody Trust and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Peabody Trust
✨Get to Know Public Sector Values
Before your interview with Peabody Trust, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Peabody Trust.
