At a Glance
- Tasks: Lead a team to ensure compliance and high-quality service in fire remediation.
- Company: Join Peabody, a values-driven organisation focused on community and support.
- Benefits: Enjoy up to 30 days holiday, flexible benefits, and professional development opportunities.
- Other info: Inclusive workplace culture that celebrates diversity and empowers all employees.
- Why this job: Make a real impact while managing a critical programme and leading a dynamic team.
- Qualifications: Experience in team management and knowledge of leasehold management required.
The predicted salary is between 52310 - 63934 £ per year.
Join us as the Remediation Compliance Manager and help ensure leaseholders, lenders and colleagues receive a compliant, efficient and high-quality service across Peabody's fire remediation programme.
What You'll Do
- Lead the operational delivery of Peabody's leaseholder Deed of Certificate (DoC) programme, landlord certificate production and lender assurance function.
- Ensure the successful management of approximately 13,000 leaseholder accounts while maintaining high standards of compliance, accuracy and customer service.
- Manage and develop a team of seven Remediation Compliance Engagement Managers and one Remediation Compliance Administrator, driving high performance and continuous improvement.
- Translate programme plans into deliverable caseloads and ensure resources are effectively allocated to meet priorities and deadlines.
- Oversee the quality, accuracy and timeliness of case management activities, leaseholder engagement and record keeping.
- Lead the day-to-day production of landlord certificates, supporting property sales and disposals across the organisation.
- Manage lender assurance enquiries relating to remortgaging, sales and staircasing, ensuring consistent, accurate and timely responses.
- Monitor operational performance, risks and service delivery, escalating issues where appropriate.
- Maintain accurate and auditable records to support governance, compliance, audit requirements and potential litigation.
- Work collaboratively with teams across Housing, Property, Legal and Fire Remediation to support programme objectives and deliver excellent customer outcomes.
What You'll Need
- Significant experience managing teams alongside coaching and performance management.
- Strong knowledge of leasehold management, landlord and tenant matters, service charges or a related regulated property environment.
- Experience delivering large-scale case management, compliance or leaseholder engagement programmes.
What We Offer
- Up to 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family friendly benefits and access to a discount portal.
- 4 x salary life assurance.
- Up to 10% pension contribution.
- Professional development and opportunities to broaden your experience.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Please read before applying: Peabody does not provide sponsorship as a licensed UK employer. This advert will close on Monday 31st August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.
Our Assessment Process
Our fair, inclusive and transparent recruitment process includes an in-person interview. This will be held at our Westminster Bridge Road office across the following dates: 7th, 14th, 16th and 21st of September 2026.
If you have any questions about this role, please email Talent Specialist, Ryan Loasby at ryan.loasby@peabody.org.uk.
Remediation Compliance Manager employer: Peabody Trust
Peabody is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation and collaboration thrive. With the opportunity to work in a hybrid model from our Waterloo office, employees benefit from flexible working arrangements, comprehensive training programmes, and a commitment to making a meaningful impact on resident safety and community welfare.
