At a Glance
- Tasks: Lead customer engagement and rehousing services for residents affected by fire safety remediation.
- Company: Join Peabody, a values-driven organisation focused on community support and empowerment.
- Benefits: Enjoy up to 30 days holiday, flexible benefits, and professional development opportunities.
- Other info: Be part of a supportive team that celebrates diversity and innovation.
- Why this job: Make a real difference in people's lives while shaping the future of housing safety.
- Qualifications: Experience in housing management and strong knowledge of customer engagement practices required.
The predicted salary is between 40500 - 49500 £ per year.
Join us as the Remediation Engagement Operations Manager and help shape the customer experience for residents and leaseholders affected by Peabody's fire safety remediation programme.
As Remediation Engagement Operations Manager, you'll lead the operational delivery of customer engagement and rehousing services for residents impacted by fire safety remediation works. Reporting to the Senior Customer Fire Safety Operations Manager, you'll ensure customers receive clear communication, tailored support and positive outcomes throughout the remediation journey.
Leading a team of seven Remediation Engagement Managers and one Remediation Engagement Administrator, you'll be responsible for delivering statutory resident engagement requirements, managing customer-focused interventions and ensuring compliance with building safety legislation and grant funding obligations. You'll act as a key link between customers, operational teams and external stakeholders, helping to deliver one of Peabody's most important programmes.
What You'll Do
- Deliver the resident engagement requirements of the Building Safety Act, the Code of Practice for the Remediation of Residential Buildings and the Cladding Safety Scheme
- Design and implement engagement plans that reflect the needs of individual buildings, residents and local communities
- Oversee customer support initiatives including goodwill payments, compensation arrangements and temporary rehousing where required
- Ensure all resident communications are accurately recorded and maintained to meet governance, audit and Homes England reporting requirements
- Manage customer complaints, complex casework, tribunal matters and litigation support relating to fire safety remediation activities
- Build strong relationships with local authorities, management companies, superior landlords, solicitors and other key stakeholders
- Monitor performance against operational targets, KPIs and customer commitments, ensuring services are delivered effectively and efficiently
What You'll Need
- Significant experience managing housing, customer engagement or resident services teams within a housing association/local authority or similar environment
- Strong knowledge of mixed-tenure housing management, leasehold issues and customer engagement practices
- Experience leading complex customer programmes, major works engagement or rehousing initiatives
- Understanding of the Building Safety Act 2022, Fire Safety Act 2021, Building a Safer Future principles and resident engagement requirements
- Proven ability to manage budgets, contracts, risks and operational performance
What We Offer
- Up to 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- Professional development and opportunities to broaden your experience
Why Join Us?
When you join Peabody, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Please read before applying: Peabody does not provide sponsorship as a licensed UK employer.
This advert will close on Monday 31st August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.
Our Assessment Process
Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office across the following dates 7th, 14th, 16th and 21st of September 2026.
If you have any questions about this role, please email Talent Specialist, Ryan Loasby.
Remediation Engagement Operations Manager in London employer: Peabody Trust
The Peabody Group is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee growth, you will receive hands-on training and development opportunities while making a meaningful impact in the lives of those you support. Located in London and the South East, Peabody offers a unique chance to engage with diverse communities, ensuring that your role as an Apprentice Care Support Worker is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Remediation Engagement Operations Manager in London
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We think you need these skills to ace Remediation Engagement Operations Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Peabody Trust and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Peabody Trust
✨Get to Know Public Sector Values
Before your interview with Peabody Trust, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Peabody Trust.
