At a Glance
- Tasks: Lead the transformation of housing services using Microsoft Dynamics 365 CRM.
- Company: Join Peabody, a forward-thinking organisation dedicated to improving resident services.
- Benefits: Enjoy up to 30 days annual leave, flexible benefits, and professional development opportunities.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact on housing services and enhance resident experiences.
- Qualifications: Experience in business analysis and Microsoft Dynamics 365 CRM is essential.
The predicted salary is between 56700 - 69300 £ per year.
Are you an experienced Business Analyst looking to make a real impact? As a Lead IT Business Analyst at Peabody, you'll play a pivotal role in delivering one of the most significant digital transformation programmes in our organisation.
Working as part of our Peabody on Point Programme, you'll help shape the future of housing services through the implementation and ongoing evolution of Microsoft Dynamics 365 CRM. You'll collaborate with colleagues from across the business to deliver technology-enabled change that improves services for residents, enhances colleague experience and supports Peabody's long-term ambitions.
This is a high-profile role offering significant visibility, influence and the opportunity to help create a more connected, efficient and resident-focused future.
What you'll do
- Lead business analysis activities across the Dynamics 365 CRM transformation programme
- Act as the Business Analysis lead for Microsoft Dynamics 365 Customer Engagement, helping shape the product roadmap and future platform capabilities
- Work closely with operational teams to understand challenges, identify opportunities and define future operating models
- Facilitate workshops, process mapping sessions and requirements gathering activities
- Lead analysis and redesign of end-to-end resident journeys, ensuring a resident-centred approach to service delivery
- Collaborate with Product Owners, Architects, Developers and implementation partners to deliver effective solutions
- Drive process standardisation and optimisation across housing and customer-facing services
- Support data migration, data quality improvement and integration activities across multiple platforms
- Lead, mentor and develop Business Analysts, promoting best practice and continuous improvement
- Support benefits realisation activities, helping ensure measurable improvements in resident experience, efficiency and service performance
What you’ll need
Essential
- Significant experience leading business analysis activity within large-scale business transformation programmes
- Proven experience delivering Microsoft Dynamics 365 CRM implementations, enhancements or transformation programmes
- Strong understanding of Dynamics 365 Customer Engagement and CRM best practice
- Extensive experience gathering, documenting and managing business, functional and non-functional requirements
- Strong process analysis, process improvement and future-state design experience
- Experience defining reporting, dashboard and management information requirements
- Experience influencing senior stakeholders within complex organisations
- Experience working with implementation partners and third-party suppliers
- Strong Agile delivery experience, including user stories and acceptance criteria
- Excellent workshop facilitation, communication and stakeholder management skills
- Experience supporting integration, testing, data migration and change adoption activities
- Experience leading, mentoring and developing Business Analysts
Desirable
- Experience within the Housing Association or Social Housing sector
- Understanding of housing processes including repairs, complaints, tenancy management and resident engagement
- Knowledge of housing regulation and consumer standards
- Experience integrating Dynamics 365 with housing management systems and digital services
- Agile certifications such as Scrum, SAFe or ICAgile
- Professional Business Analysis qualifications such as BCS Business Analysis Diploma, CBAP or equivalent
Why Join Us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We’re committed to creating a workplace where everyone feels supported, included and empowered to do their best work.
What We Offer
- Up to 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme including family-friendly benefits and access to a discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Professional development opportunities and career progression support
Please read before applying. This is a highly influential role supporting one of Peabody’s most significant transformation programmes. You’ll work closely with senior stakeholders, operational teams and delivery partners to shape the future of resident services through Microsoft Dynamics 365 CRM.
Peabody does not provide sponsorship as a licensed UK employer.
Assessment Process
Our fair, inclusive and transparent recruitment process includes:
- Candidates who pass the initial sifting will be invited to record two video answers to two questions
- First-stage interview (Assessment and Competency based questions): Monday 7th September 2026 at Westminster Bridge Road
- Second-stage interview: Week commencing 14th September 2026
Got questions? Reach out to George Murphy, Talent Specialist.
We reserve the right to close this advert early should we receive enough applications.
Lead IT Business Analyst in London employer: Peabody Trust
The Peabody Group is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee growth, you will receive hands-on training and development opportunities while making a meaningful impact in the lives of those you support. Located in London and the South East, Peabody offers a unique chance to engage with diverse communities, ensuring that your role as an Apprentice Care Support Worker is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Business Analyst in London
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We think you need these skills to ace Lead IT Business Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Peabody Trust, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Peabody Trust
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Peabody Trust’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
