At a Glance
- Tasks: Create a welcoming atmosphere and support colleagues in a busy workplace.
- Company: Join Peabody, a team that values kindness and diversity.
- Benefits: Enjoy 30 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Flexible hours with opportunities for growth and community involvement.
- Why this job: Make a positive impact every day while developing your professional skills.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
Deliver a Professional and Welcoming Workplace Experience. This role is on a 6 month fixed-term basis and is for 8 hours per week. Do you enjoy creating a positive first impression and supporting colleagues in a busy workplace? As a Workplace Coordinator (Front of House) at Peabody, you'll play a key role in delivering an excellent customer experience across our corporate offices. You'll be part of a multifunctional Facilities Support Team, ensuring our workplaces are safe, well-organised and welcoming for colleagues, residents and visitors. This is a varied, customer-facing role where your professionalism, organisation and attention to detail will make a visible difference every day. You'll be based at one of our offices, with flexibility to support other sites when needed.
What you'll do:
- Greet visitors in a professional and friendly manner, creating a welcoming front-of-house experience
- Manage front desk enquiries, issue passes and fobs, and handle payments where required
- Administer Workplace inboxes and respond promptly to internal and external requests
- Manage post room duties, courier arrangements and incoming/outgoing communications
- Maintain accurate records including visitor logs, key tracking and document processing
- Support meeting room bookings, set‑ups and daily checks of shared spaces
- Work with suppliers and contractors to manage services, supplies and invoicing
- Carry out Health & Safety checks, support Fire Marshal duties and report issues
- Maintain workplace systems including parking databases, archiving and document management
- Support wider Facilities tasks, including deliveries, stock management and colleague onboarding
What you'll need:
- Experience in a customer-facing administrative or front-of-house role
- Strong organisational skills with the ability to prioritise tasks and meet deadlines
- Excellent communication skills, both written and verbal
- Strong IT skills, including Microsoft Office applications
- Ability to manage confidential information with discretion
- Experience working with suppliers, contractors or service providers (desirable)
Who you are:
- Personable, professional and confident when interacting with people at all levels
- Proactive and solution-focused, with a strong sense of ownership
- A team player who is happy to support colleagues and "roll your sleeves up" when needed
- Well organised, able to manage a varied workload and maintain high standards
- Flexible and willing to travel between Peabody offices when required
- Professionally presented and able to follow a uniform/dress code
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We're committed to providing a positive workplace experience for everyone who enters our offices.
What We Offer:
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
Please read before applying. Interviews will be ongoing until no later than Friday 11th September. This is a customer-facing, office-based role and requires regular presence in the workplace. This role requires a Basic DBS check.
Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk. We reserve the right to close this advert early should we receive enough applications.
Workplace Coordinator in Houghton Regis employer: Peabody Trust
Peabody is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid and flexible work environment that fosters collaboration and innovation. With a strong commitment to resident-centred service design, employees have the opportunity to make a meaningful impact while enjoying a supportive culture that encourages professional growth and continuous learning. Located in a vibrant community, Peabody provides unique advantages such as access to diverse projects and a chance to contribute to enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator in Houghton Regis
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Peabody Trust.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Peabody Trust. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Workplace Coordinator in Houghton Regis
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Peabody Trust.
How to prepare for a job interview at Peabody Trust
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Peabody Trust's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Peabody Trust offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!