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For Companies At a Glance
- Tasks: Support customers and assist with front-of-house reception duties in a dynamic environment.
- Company: Join a vibrant team at our Thamesmead office with opportunities for growth.
- Benefits: Gain valuable experience while earning a qualification and developing your skills.
- Other info: Flexible working across two locations with a supportive team atmosphere.
- Why this job: Perfect for those looking to kickstart their career in customer service and business support.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
The predicted salary is between 18500 - 25000 £ per year.
Customer Contact Advisor Apprentice, a varied role, combining front‑of‑house reception duties with office and business support tasks. You’ll be based mainly at our Thamesmead office, with regular cover required at our Charlton office, so flexibility is important.
Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, 9.00am - 5.00pm.
- Expected Duration: 1 Year 3 Months
- Number of Positions Available: 2
Customer Contact Advisor – Apprentice employer: Peabody Trust
Contact Detail:
Peabody Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor – Apprentice
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress appropriately for the interview, even if it’s a virtual one. Looking professional can boost your confidence and make a great first impression on your potential employers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Contact Advisor – Apprentice
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Contact Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role comes across without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Peabody Trust
✨Know the Role Inside Out
Make sure you understand what a Customer Contact Advisor does. Familiarise yourself with both front-of-house reception duties and office support tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Flexibility
Since the job requires covering different locations, be ready to discuss your flexibility. Think of examples where you've adapted to changing situations or taken on varied responsibilities. This will demonstrate that you're a team player who can handle the dynamic nature of the role.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Prepare some examples from your past experiences where you’ve successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask. This could be about the team you'll be working with or the training you'll receive during your apprenticeship. It shows that you're engaged and eager to learn more about the company and the role.