At a Glance
- Tasks: Lead strategic improvement initiatives and enhance service delivery across our Mechanical & E function.
- Company: Join Peabody, a values-driven organisation focused on community and resident well-being.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a generous pension contribution.
- Other info: Hybrid role with a supportive and inclusive workplace culture.
- Why this job: Make a real impact by driving compliance and improving services for residents.
- Qualifications: Experience in continuous improvement and strong project management skills required.
The predicted salary is between 63000 - 77000 £ per year.
Our Vacancy
At Peabody, we're committed to delivering safe, compliant and resident-focused services.
We're looking for a Continuous Improvement Lead to drive performance, compliance and service improvement across our Mechanical & E (M&E) function .
This is a high-profile role with responsibility for shaping how we use data, assurance, governance and programme management to improve services, strengthen compliance and deliver better outcomes for residents .
Working closely with senior leaders, operational teams and contractors, you'll lead improvement initiatives, provide independent challenge and assurance, and ensure that performance, risk and compliance are effectively managed across the function .
This is a hybrid role, with a minimum of
2 days per week based in our Waterloo office , alongside home working and occasional site visits as required .
- What you'll be doing
- Leading strategic improvement and transformation initiatives across M&E services.
- Developing performance, assurance and governance frameworks that drive compliance and operational excellence.
- Using data, analytics and insight to identify risks, opportunities and service improvements.
- Providing oversight and assurance of statutory compliance, resident safety and Awaab's Law requirements.
- Managing improvement programmes and projects, ensuring delivery of measurable outcomes and benefits.
- Monitoring contractor and operational performance, driving accountability and value for money.
- Providing expert advice, challenge and assurance to senior stakeholders.
- What you'll need
- Experience leading continuous improvement, transformation or operational excellence programmes within housing, property services, compliance, asset management or another regulated environment.
- Strong project and programme management skills, with a track record of delivering successful change initiatives.
- Excellent analytical and reporting skills, including experience using Power BI and performance data to drive decision-making.
- Experience reviewing, designing and documenting business processes and procedures.
- Experience managing complaints, service recovery and complex escalated cases.
- Knowledge of governance, compliance and statutory requirements within housing or property services.
- Experience managing contractor performance and contract compliance.
- Strong stakeholder management, influencing and communication skills.
- Knowledge of Awaab's Law, resident safety and building safety requirements.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind , Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together .
We believe in creating a workplace where everyone feels supported , included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please read before applying
- Peabody does not provide sponsorship as a licensed UK employer.
- We reserve the right to close this advert early should we receive a high volume of suitable applications
First stage interviews will be held in person at Westminster Bridge Road on 29 October 2026.
Second stage interviews will include a presentation task. Further details will be provided to shortlisted candidates.
We're committed to making our recruitment process inclusive .
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you .
- If you have any questions about the role, please contact
- Talent Specialist Joanne Ayliffe at
Joanne. Ayliffe@peabody. org. uk .
#J-18808-Ljbffr
Continuous Improvement Lead employer: Peabody Trust
Peabody is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid and flexible work environment that fosters collaboration and innovation. With a strong commitment to resident-centred service design, employees have the opportunity to make a meaningful impact while enjoying a supportive culture that encourages professional growth and continuous learning. Located in a vibrant community, Peabody provides unique advantages such as access to diverse projects and a chance to contribute to enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Continuous Improvement Lead at Peabody Trust!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Peabody Trust or be willing to refer you for that Continuous Improvement Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Peabody Trust who’s on the lookout for their next Continuous Improvement Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Continuous Improvement Lead role at Peabody Trust!
We think you need these skills to ace Continuous Improvement Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Peabody Trust. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Peabody Trust
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Peabody Trust. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
