Peabody is seeking a Senior Service Desk Analyst to provide senior-level support, act as an escalation point, and help deliver high-quality IT service across Peabody. The role focuses on ensuring incidents and requests are resolved swiftly while maintaining strong customer satisfaction.
You will collaborate with IT teams, assist with Major Incident management, and drive knowledge base improvements. Mentoring colleagues and upholding ITIL practices are key aspects of the role.
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Senior Service Desk Analyst: Escalation & ITIL Specialist in Basildon employer: Peabody Trust
Peabody is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid and flexible work environment that fosters collaboration and innovation. With a strong commitment to resident-centred service design, employees have the opportunity to make a meaningful impact while enjoying a supportive culture that encourages professional growth and continuous learning. Located in a vibrant community, Peabody provides unique advantages such as access to diverse projects and a chance to contribute to enhancing the lives of residents.
