Our Vacancy
Contact Centre Advisor - Be the Voice That Makes a Difference
Are you passionate about helping people and delivering great customer service? As a Contact Centre Advisor, you’ll be the first point of contact for Peabody residents, providing support across phone, email, live chat and social media to ensure every customer receives a positive and professional experience.
This is a fantastic opportunity to join a supportive team where you’ll make a real difference every day while developing your skills and career.
What you'll be doing
- Handle customer enquiries across multiple channels, delivering excellent service and aiming for first-contact resolution.
- Provide accurate advice, resolve issues and signpost customers to specialist teams when needed.
- Maintain accurate customer records and update systems in line with procedures.
- Identify opportunities to improve services and share feedback to help enhance the customer experience.
What you'll bring
- Experience working in a contact centre or customer service environment.
- Excellent communication skills across telephone and digital channels.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience using CRM systems and customer service technology, such as Genesys or similar platforms.
Why Join Us?
When you join Peabody, you're joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
What We Offer
- 30 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
More information on our benefits
Please read before applying
- This is a hybrid role, working between home and our Pitsea office.
- Homeworking is subject to successful competency sign-off and a suitable homeworking setup.
- You must be available to work rotating shifts between 08:00 and 18:00, Monday to Friday.
- Successful candidates must complete a three-week full-time training programme, delivered at our Pitsea office, Monday to Friday, 9:00am to 4:30pm.
- Peabody does not provide visa sponsorship.
Interviews will be held in our Pitsea office on Tuesday 22nd September. The format will consist of a short written test, followed by a face to face interview.
Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk
We reserve the right to close this advert early should we receive enough applications.
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Contact Centre Advisor in Basildon employer: Peabody Trust
Peabody is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid and flexible work environment that fosters collaboration and innovation. With a strong commitment to resident-centred service design, employees have the opportunity to make a meaningful impact while enjoying a supportive culture that encourages professional growth and continuous learning. Located in a vibrant community, Peabody provides unique advantages such as access to diverse projects and a chance to contribute to enhancing the lives of residents.
