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- Tasks: Support hosts with technical issues and enhance their onboarding experience.
- Company: Leading multi-national vacation rental company based in London.
- Benefits: Competitive pay, flexible work schedule, and a dynamic team environment.
- Why this job: Join a vibrant team and make a real difference in host satisfaction.
- Qualifications: 2+ years in customer support or tech roles; strong communication skills.
- Other info: Opportunity to work in a fast-paced, innovative environment with career growth.
The predicted salary is between 54000 - 78000 ÂŁ per year.
PE Global is currently recruiting for a Host Technical Support for a leading multi-national vacation rental company based in London. This is an initial 12 months contract position working 2 days in the office per week. Pay rate is up to ÂŁ26.05ph PAYE or ÂŁ34.61ph Umbrella.
Duties of the role/Responsibilities:
- The 'Experiences Host Technical Support, EMEA', drives and is accountable for host satisfaction through both acquisition and onboarding funnels.
- You will surface technical issues (bugs, known software issues, etc.) proactively to the EMEA acquisition teams and support technical issues as they arise directly from hosts and acquisition reps.
- You will also work closely with cross-functional stakeholders like scaled operations teams to implement small scale changes to the acquisition and onboarding funnels that reduce friction and optimize for speed & host satisfaction.
- This organized, goal-oriented and collaborative individual will track, thoughtfully communicate and resolve tickets that ensure a smooth glidepath for host onboarding & retention across our EMEA priority cities.
- Develop templates & source of truth documents to streamline your work and to ensure that the team has the most up to date “solves” for consistent issues, friction points and hurdles.
- Function as a mediator and as a “solution detective”, sitting between cross-functional leads, technical leads and Acquisition reps to solve any & all host issues.
- Required ability to communicate complex technical issues to stakeholders who may lack technical knowledge.
- Ensure 100% accurate data hygiene across all tracking systems and leadership updates.
- Stay up-to-date on best-practices & acquisition team trainings. Ensure that your communications to hosts, to cross-functional team members, your templates & documents are current and accurate.
- Help orient hosts through the acquisition & onboarding process, ensuring that they understand key steps, how to circumvent challenges and what the best practices are.
Education/Experience:
- 2+ years in either content, acquisition, customer support or partnerships operations; working as the go-between across business & tech functions.
- Bachelor's degree or equivalent experience in related fields.
- Experience navigating a technically complex platform.
- Ability to translate tech speak into easy to understand summaries & instructions.
- Accountability for results – with a proven ability to deliver against KPIs & business targets.
- Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.
- Solution-oriented mindset, innovative problem-solving and a proactive approach to addressing challenges.
- Speaking English and Italian / French is highly advantageous.
Interested candidates should submit an updated CV. Please click the link below to apply.
Technical Support Specialist employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to get comfortable explaining complex issues in simple terms.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical challenges in the past. This will demonstrate your solution-oriented mindset that employers love!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight relevant experience, especially in customer support and technical troubleshooting, to show us you’re the right fit for the job.
Showcase Your Skills: Don’t forget to showcase your ability to communicate complex technical issues clearly. We want to see how you can bridge the gap between tech and non-tech folks, so give us examples of when you've done this before!
Be Proactive: In your application, demonstrate your proactive approach to problem-solving. Share instances where you’ve taken the initiative to improve processes or resolve issues, as this aligns with our solution-oriented mindset.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this step!
How to prepare for a job interview at PE Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Host Technical Support Specialist. Familiarise yourself with the technical issues mentioned in the job description and think about how you would address them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since this role involves translating complex technical issues into simple terms, practice explaining technical concepts in layman's terms. You might even want to prepare a few examples from your past experience where you successfully communicated with non-technical stakeholders.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific instances where you've solved problems or improved processes in previous roles. Think about how you can apply those experiences to enhance host satisfaction and streamline onboarding processes in this new position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
