At a Glance
- Tasks: Manage relationships with service hosts in Spain and drive improvements across the market.
- Company: Leading global accommodation and travel platform with a remote-first culture.
- Benefits: 12-month contract, competitive salary, and opportunity for professional growth.
- Other info: Remote work based in the UK, ideally London; no sponsorship available.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Fluent in Spanish and English, with experience in account management or customer success.
The predicted salary is between 51750 - 63250 £ per year.
PE Global is currently recruiting for a
Market Associate on behalf of a leading global accommodation and travel platform, based remotely in the UK, ideally London.
- This is an initial
- 12-month contract position
, with an anticipated start date of 1st January 2027.
Location
UK-based, ideally London (Remote)
Contract
12 months
Start Date
1st January 2027
The Role
Our client is looking for a commercially minded, Spanish-speaking Market Associate to join its growing Services Supply Team.
In this role, you will manage a portfolio of service hosts across Spain, acting as a trusted business partner and advisor.
Working closely with Market Managers and wider internal teams, you will also support initiatives to educate hosts, encourage adoption of platform tools and drive improvements across the Spanish market.
Key Responsibilities
- Build and maintain strong relationships with a portfolio of service hosts across Spain, providing proactive support and practical business guidance.
- Conduct regular check-ins and business reviews to identify opportunities to improve pricing, availability, service quality and operational performance.
- Provide tailored recommendations to help hosts optimise their businesses, increase revenue and maximise the value of platform tools and features.
- Understand host challenges and platform pain points, translating these into actionable recommendations and sharing structured feedback with internal teams.
- Support the delivery of webinars, email campaigns and educational initiatives to improve host engagement and encourage adoption of key platform features.
- Develop and share best-practice guidance, playbooks and resources to help hosts enhance their services and guest experience.
- Work collaboratively with Market Managers and cross-functional teams to support market growth and deliver measurable commercial improvements.
- Prioritise and manage multiple host relationships and initiatives in a fast-paced, evolving environment.
- Native-level Spanish language skills and fluency in English.
- 2-4 years' experience in account management, partner support, customer success or a similar client-facing commercial role.
- Excellent communication and relationship-building skills, with confidence engaging with partners over the phone, email and through presentations.
- Strong commercial awareness, with the ability to identify opportunities to drive revenue growth and improve business performance.
- Highly organised, proactive and able to manage competing priorities effectively.
- Solutions-focused approach, with the ability to understand challenges and translate them into practical, actionable recommendations.
- Must be based in the UK, ideally London.
- Experience working with small business owners, entrepreneurs, independent operators or service providers.
- An understanding of marketplace platforms, hospitality, travel or the wider services sector.
- Experience delivering webinars, training sessions or partner engagement campaigns.
***Please note, our client cannot offer sponsorship, and all applicants must hold full right to work in the UK***
Market Associate - Spanish speaking in London employer: PE Global
PE Global is an exceptional employer, offering a dynamic work environment in Reading where innovation meets collaboration. As a Senior Analytical Chemist, you'll benefit from a supportive culture that prioritises employee growth through training and development opportunities, while also enjoying competitive pay and a commitment to high-quality customer service. Join a leading multi-national FMCG client and be part of a team that values meticulous attention to detail and fosters a sense of community among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Market Associate - Spanish speaking in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PE Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PE Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Market Associate - Spanish speaking in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PE Global.
How to prepare for a job interview at PE Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PE Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PE Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
