Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with inquiries and resolve their issues daily.
- Company: Join a top multinational manufacturer in construction and mining equipment.
- Benefits: Earn £14.05ph PAYE or £18.99ph Umbrella with a 12-month contract.
- Why this job: Gain valuable experience in customer service within a dynamic industry.
- Qualifications: Degree or equivalent experience in customer service; finance background preferred.
- Other info: On-site role in Solihull; no visa sponsorship available.
The predicted salary is between 29100 - 36000 £ per year.
Job Description
PE Global is currently recruiting for a Customer Service Representative (with finance background) for a leading multinational manufacturer of construction and mining equipment client based in Solihull.
This is an initial 12 months contract position working 5 days on site.
£14.05ph PAYE or £18.99ph Umbrella.
Duties of the role/Responsibilities
- Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Understanding of products and services offered, providing appropriate solutions to customer queries.
- Understanding and managing end of lease process.
Education/Experience
- Degree or equivalent Customer Service experience
- Oracle, Salesforce and PowerBi experience highly desirable.
- Experience in a leasing environment
- Finance background
Interested candidates should submit an updated CV.
Please click the link below to apply
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding their offerings will help you provide better solutions to customer queries during the interview.
✨Tip Number 2
Brush up on your knowledge of Oracle, Salesforce, and PowerBi. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios and think about how you would handle them. This will demonstrate your problem-solving skills and ability to manage customer complaints effectively.
✨Tip Number 4
Research the leasing environment and be ready to discuss your understanding of the end-of-lease process. This knowledge is crucial for the role and shows your commitment to the position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in finance or leasing environments. Include specific examples of how you've resolved customer issues and any experience with Oracle, Salesforce, or PowerBi.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the role and demonstrate your understanding of the products and services offered by the company.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and analytical abilities. Mention any experience you have with documenting customer interactions and managing complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at PE Global
✨Know Your Customer Service Basics
Brush up on fundamental customer service principles. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this role heavily relies on effective communication and problem-solving skills.
✨Familiarise Yourself with Relevant Tools
Since experience with Oracle, Salesforce, and PowerBi is highly desirable, make sure you understand how these tools work. If you have used them before, be prepared to share specific examples of how you utilised these platforms in your previous roles.
✨Understand the Leasing Process
Given that the role involves managing the end of lease process, it’s crucial to have a solid understanding of leasing concepts. Be ready to explain any relevant experience you have in this area and how you can apply it to the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you successfully resolved customer issues or improved service delivery, and be ready to articulate these situations clearly.
