At a Glance
- Tasks: Lead a team in managing credit and collections, resolving customer queries, and ensuring timely payments.
- Company: Join a leading multi-national FMCG company based in Birmingham.
- Benefits: Competitive pay rate, flexible hours, and a dynamic work environment.
- Other info: Initial 5-month contract with potential for growth in a fast-paced industry.
- Why this job: Make a real impact by improving financial processes and building strong customer relationships.
- Qualifications: Experience in credit control, financial analysis, and strong leadership skills required.
The predicted salary is between 20.35 - 20.35 £ per hour.
PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham. This is an initial 5 months contract position until the end of 2026. Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.
Duties of the role/Responsibilities:
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries.
- Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed.
- Conduct Overdues/Invalids meetings with Commercial.
- Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received.
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer.
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle.
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends.
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings.
- Identify potential customer risks / behaviours and elevate to Credit Risk Analyst.
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily (
Collections Supervisor employer: PE Global
PE Global is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Peterlee, County Durham. Employees benefit from competitive remuneration, opportunities for professional development, and a supportive culture that encourages growth and creativity in engineering design. Join us to be part of a team that is dedicated to advancing hydraulic technology while enjoying the unique advantages of working in a vibrant community.
