Client Services Manager in Wolverhampton

Client Services Manager in Wolverhampton

Wolverhampton Full-Time 48000 - 72000 € / year (est.) Home office possible
PE Global

PE Global are currently recruiting for a Senior Scientific Engagement and Program Manager with experience in the pharma industry, for a contract role with a leading multinational Pharma client – remote within the UK.

Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.

Job Responsibilities

  • Main POC for assigned programs/projects/brand/TA/Publication Plan
  • Responsible for leading the end-to-end delivery of the designated deliverables including but not limited to congresses, symposia, advisory boards, platforms and medical education events within assigned brand and/or TA from briefing through to completion
  • Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand
  • Leads colleague meetings, as appropriate
  • Communicates clearly and frequently
  • Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner
  • Ensures timely, accurate documentation and correspondence
  • Responsible for keeping Group and Team Leads briefed on assigned activities
  • Successfully serves as point of authority and/or source of advice for assigned colleague(s)
  • Evaluates individual projects against brief
  • Maintains accurate and current files/reports
  • Responsible for reconciling projects at regular intervals
  • Keeps accurate record of time spent on billable work via timesheets and recoverability targets
  • Working with the Scientific Engagement and Program Manager(s)/Specialists, provides Group Leads with accurate forecasting of assigned activities
  • Ensure tracking and evaluation of standard metrics
  • Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs
  • Maintains accurate and current files/reports
  • Accurate reconciliation of projects at designated milestones
  • Responsible for reconciling projects at regular intervals
  • Keeps accurate record of time spent on via timesheets and recoverability targets
  • Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
  • Sets clear direction and priorities; mentors and coaches staff for improved performance
  • Promote Best Practice Sharing and Innovation across MKSteams.
  • Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
  • Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
  • Conveys credibility and maintains positive, professional image both internally and externally
  • Demonstrates ability and willingness to assume a leadership/mentor role within the team
  • Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
  • Promote Best Practice Sharing and Innovation across MKS teams.
  • Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
  • Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
  • Conveys credibility and maintains positive, professional image both internally and externally
  • Demonstrates ability and willingness to assume a leadership/mentor role within the team.

Requirements

  • University degree level / Graduate degree, ideally in science. Additional further education desirable.
  • 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry.
  • Track record in leading the delivery of scientific engagements.
  • High level of experience in digital solutions and innovation.
  • Significant openness to piloting new ideas.
  • Experience in cross cultural work environment.
  • Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills
  • Action oriented – Excellent organization skills, ensuring delivery to target and expectations.
  • Business acumen – Understands business strategy and polices can relate assigned activities to it.
  • Comfort around higher management – Covering Internal and external colleagues.
  • Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.
  • Developing project team - Experience in the project-level management and mentorship of other staff (e.g. Project Specialists, Scientific Writers, etc.) required.
  • Ability to effectively manage meetings to successful outcomes.
  • Extensive knowledge of pharmaceutical/healthcare industry.
  • Ability to build deep knowledge of at least one therapy area.
  • Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.
  • Strong oral communication and interpersonal skills.
  • Excellent written skills, including experience delivering scientific content.

Interested candidates should submit an updated CV.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

PE Global

Contact Detail:

PE Global Recruiting Team