At a Glance
- Tasks: Be the go-to person for customer queries and support account activities.
- Company: Join a leading multinational in manufacturing and engineering.
- Benefits: Competitive pay at £19.30 per hour with flexible hours.
- Other info: Onsite role in Peterborough with great team collaboration.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service or administrative roles is a plus.
The predicted salary is between 19.3 - 19.3 £ per hour.
PE Global is currently recruiting for an experienced Account Coordinator to join our multinational manufacturing and engineering client based in Peterborough. This role is an initial 6-month contract and the rate for this role is £19.30 per hour.
Key Responsibilities
- Act as the first point of contact for customer and dealer enquiries, providing a high level of customer service and support.
- Coordinate new subscriptions, lease replacements, and customer account activities.
- Support the order-to-delivery process, ensuring compliance with customer and dealer requirements.
- Monitor, prioritise and track the status of customer orders, providing regular updates and resolving issues where required.
- Maintain customer records, account information and order data within internal systems and databases.
- Perform administrative duties including managing files, schedules, appointments and documentation for the sales team.
- Build and maintain strong working relationships with customers, dealers and internal stakeholders.
- Assist with issue resolution and ensure a positive customer experience throughout the customer journey.
- Support commercial operations within a fast-paced and evolving electrification and decarbonisation business area.
Requirements
- Previous experience in a customer-facing coordination, account management, customer service or administrative support role.
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Excellent attention to detail and organisational skills.
- Proven problem-solving and issue management capabilities.
- Customer-focused mindset with the ability to build positive working relationships.
- Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Ability to manage multiple priorities within a dynamic environment.
- Comfortable working collaboratively as part of a team and proactively asking questions when required.
- Salesforce experience would be advantageous but is not essential.
- Degree qualification is desirable but not essential.
Additional Information
- Fully onsite role based in Peterborough.
- 37 hours per week, typically 08:30 – 16:30 with flexibility around start and finish times.
- One-stage Teams interview process.
- Please note PE Global cannot provide visa sponsorship for this role, candidates will need the full right to live and work within the UK for at least the next 6 months.
Accounts Coordinator in Cambridge employer: PE Global
PE Global is an excellent employer that values its employees by fostering a supportive and collaborative work culture in the heart of Peterborough. With a focus on professional growth, employees are encouraged to develop their skills while contributing to meaningful projects in the electrification and decarbonisation sectors. The company offers competitive pay, flexible working hours, and a dynamic environment that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Coordinator in Cambridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PE Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PE Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Accounts Coordinator in Cambridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PE Global.
How to prepare for a job interview at PE Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PE Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PE Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
