At a Glance
- Tasks: Lead a team in managing credit and collections, resolving customer queries, and ensuring timely payments.
- Company: Join a leading multi-national FMCG company based in Birmingham.
- Benefits: Competitive pay rate, flexible hours, and a dynamic work environment.
- Other info: Opportunity for professional growth in a fast-paced industry.
- Why this job: Make a real impact by improving financial processes and building strong customer relationships.
- Qualifications: Experience in credit control and strong analytical skills required.
The predicted salary is between 20.35 - 20.35 £ per hour.
PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham. This is an initial 5 months contract position until the end of 2026. Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.
Duties of the role/Responsibilities:
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries.
- Support Collections Executives with customer contact escalations, involving customer phone calls, emails, and occasionally face-to-face interactions to recover monies owed.
- Conduct Overdues/Invalids meetings with Commercial and daily ad-hoc Overdues meetings with the Back Office, guiding and supporting in driving actions to ensure timely customer payments are received.
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer.
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle.
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues/trends.
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings.
- Identify potential customer risks/behaviours and escalate to Credit Risk Analyst.
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily (“Housekeeping”). If not, identify root cause and take actions to resolve.
- Increase capability/upskill the Collections Executive through training, mentoring, and coaching.
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders.
Education/Experience:
- Credit control experience.
- Expert in financial/ledger analysis.
- High-level SAP competence.
- Experience in a fast-moving consumer goods or consumer packaged goods company.
- Proficient organisational, prioritisation, and time management skills.
- Strong numerical, analytical, and logical reasoning skills.
- Experience of working within a customer-facing role.
- Experience in an Order to Cash environment.
- Advanced knowledge of MS Office Applications, particularly Excel.
- Able to identify and remove barriers to enable team success.
- Ability to coach and lead others.
- Effective Business Partnering.
- Conflict and Relationship Management.
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in the UK.
Collections Supervisor employer: PE Global (UK)
As a global leader in digital, cloud, and security services, our company offers an innovative work culture that prioritises employee growth and development. With flexible working hours, competitive compensation, and a comprehensive benefits package including private health insurance and wellness programmes, we empower our Cloud Engineers to thrive while contributing to transformative cloud projects. Join us to be part of a diverse team that embraces new technologies and drives success in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Supervisor
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like PE Global (UK).
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like PE Global (UK) might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Collections Supervisor
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at PE Global (UK) will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at PE Global (UK). Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give PE Global (UK) confidence in your short-term commitment to the role.
How to prepare for a job interview at PE Global (UK)
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with PE Global (UK).
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure PE Global (UK) that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
