****Please only apply for this role if you have the relevant experience outlined below****
The Role
PE Global Care Connect is currently recruiting a Care Coordinator to join our team. This is a full-time permanent position based in Cumbria
Duties of the role:
- Responsible for the growth of hours in your area by managing new packages requests
- Upload carer rosters and client templates– week 1 / week 2 and have complete oversight and accountability of rotas.
- Monitor client care calls including missed and late calls.
- Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
- Complete Timesheets daily and handling administrative duties
- Involved in the Recruitment of all care staff across various locations in the UK.
- Work closely with the Operations Team in your area
- Building the most effective external customer and stakeholder relationships region to maximise the business
- Prepare weekly reports for management to outline efficiency and quality
- Demonstrate efficiency and quality of runs and staff capacity
- Prepare contingency plans, effective management of risk (adverse weather etc)
- Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
- Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
- The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.
The successful candidate should have:
- At least 2 years’ experience in a similar role within the care sector.
- A good understanding of CQC regulatory standards and best practice.
- Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn
- Efficient use of IT systemsand experience with OneTouch essential for this role
- Effective leadership and management in growing business your business
- High level of customer service to calmly deescalate complaints and concerns.
- Successful relationship building and representing a business externally.
- Strong organisational and communication skills with an excellent standard of English
What we offer:
- Competitive annual salary
- Regular team events, social activities and recognition of success
- Up to 25 days holidays plus bank holidays
- A career pathway for progression within the company
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