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- Tasks: Monitor live contact activity to optimise service levels and resource planning.
- Company: Customer service consultancy in Coventry focused on enhancing customer experience.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Make a real impact on customer experience through effective management and reporting.
- Qualifications: Strong analytical skills and proactive communication style required.
- Other info: Fast-paced environment perfect for those who thrive under pressure.
The predicted salary is between 36000 - 60000 £ per year.
A customer service consultancy in Coventry is looking for a dedicated Workflow & Real-Time Analyst. This full-time role involves monitoring live contact activity to optimize service levels and resource planning while utilizing tools like Excel and Calabrio.
Successful candidates will demonstrate strong analytical skills and a proactive communication style, thriving in a fast-paced environment. Join us in enhancing customer experience through effective management and insightful reporting.
Real-Time Workforce Optimisation Analyst in Coventry employer: Pdsluk
Contact Detail:
Pdsluk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Workforce Optimisation Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer service consultancy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Excel and Calabrio, make sure to highlight that in conversations. Maybe even prepare a mini case study to demonstrate how you’ve optimised workflows in the past.
✨Tip Number 3
Stay proactive! Follow up after interviews or networking events. A quick thank-you email can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Real-Time Workforce Optimisation Analyst in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience with tools like Excel and Calabrio. We want to see how you can optimise service levels and resource planning, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience and how your proactive communication style fits into our fast-paced environment. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a dynamic setting like ours.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pdsluk
✨Know Your Tools
Familiarise yourself with Excel and Calabrio before the interview. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical proficiency and readiness for the role.
✨Demonstrate Analytical Skills
Prepare examples of how you've used data analysis to improve service levels or resource planning. Think about specific situations where your insights led to positive outcomes, as this will highlight your analytical capabilities.
✨Communicate Proactively
Since the role requires a proactive communication style, practice articulating your thoughts clearly and confidently. Consider how you can convey complex information simply, as effective communication is key in a fast-paced environment.
✨Understand Customer Experience
Research the company’s approach to customer service and think about how your role as a Workflow & Real-Time Analyst can enhance that experience. Being able to connect your skills to their mission will make you stand out as a candidate.
