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- Tasks: Welcome clients, handle enquiries, and maintain records at our busy pet hospital.
- Company: Join PDSA, the UK's leading veterinary charity dedicated to improving pets' lives.
- Benefits: Enjoy 25 days holiday, special days off, and a generous pension scheme.
- Why this job: Make a real difference for pets while gaining valuable experience in a supportive environment.
- Qualifications: Good communication skills and a positive attitude; previous office experience is a plus.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
Pets and people at the heart of what we do.
About the Role:
We’re looking for a Weekend Receptionist to join our dedicated team at the PDSA Pet Hospital in Hendon, where you’ll play a key role in delivering compassionate and courteous customer service to our clients.
As the first point of contact on our busy hospital reception, you’ll welcome and process clients attending the hospital, handle telephone enquiries professionally, promote financial contributions to support our vital work, and maintain accurate records and PDSA documentation.
This is a temporary position for approximately 6 months, working 14 hours per week to provide weekend cover.
We’re are looking for someone who thrives in a fast-paced environment, is resilient, and can adapt to changing demands with flexibility and a positive attitude.
About You:
Pethospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year (pro rota)
- Special days off – including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself.
- Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
- Life Assurance policy (4 x Annual Salary)
- Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
- Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
About PDSA:
As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which allindividualsare able tomake best use of their skills, free fromdiscrimination or harassment, and in which all decisions are based onmerit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
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Weekend Receptionist employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PDSA and their mission. Understanding their values and how they support pets and people will help you connect during the conversation.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can showcase your ability to handle enquiries and provide excellent service. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to demonstrate your adaptability! The job description mentions a fast-paced environment, so prepare examples of how you've successfully managed changing demands in previous roles. This will show you're the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PDSA family. Don’t miss out on this opportunity!
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or how you’ve contributed to animal welfare. We want to see that you’re as passionate about pets as we are!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Weekend Receptionist role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out!
Keep It Professional Yet Friendly: Since you'll be the first point of contact for our clients, your written application should reflect a warm and approachable tone. Balance professionalism with friendliness to give us a taste of how you’d interact with our clients at the reception.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PDSA
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Weekend Receptionist at PDSA involves. Familiarise yourself with their mission and values, especially how they prioritise pets and people. This will help you demonstrate your passion for the role and align your answers with their goals.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is key. Practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling phone enquiries and in-person interactions, ensuring you come across as friendly and professional.
✨Demonstrate Your Organisational Skills
PDSA's environment can be fast-paced, so be ready to discuss how you manage your time and stay organised. Think of examples from past experiences where you successfully juggled multiple tasks or adapted to changing demands, showcasing your resilience and flexibility.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced at the reception, or how PDSA supports its staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.