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- Tasks: Support the employee lifecycle and create a positive experience for all staff.
- Company: Join PDSA, a leading charity providing vital veterinary care for pets in need.
- Benefits: Flexible working, generous holiday, and a supportive team culture.
- Why this job: Make a real difference for people and their pets while growing your HR skills.
- Qualifications: Experience in HR administration and strong organisational skills required.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Make a difference every day with PDSA.
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you’re ready to make a real difference and be part of a team that’s creating positive change, we want you to join us. Let’s build a brighter future for pets and their owners, together.
About you
In this role, you’ll join our friendly People Services team at PDSA Head Office in Telford, supporting the full employee lifecycle & the wider People Directorate. As a People Services Administrator you’ll play a key role in creating a positive employee experience by offering first-line HR guidance and supporting every stage of the employee journey, from onboarding through to offboarding. Your responsibilities will range from managing day-to-day HR administration and responding to phone and email enquiries, to coordinating onboarding processes and contractual changes. You’ll also work closely with colleagues to deliver timely, accurate and people-focused support. We’re looking for someone with broad HR administration experience, a solid understanding of HR processes and strong organisational skills. You’ll bring confident verbal and written communication, exceptional attention to detail, and the ability to manage a varied and fast-paced workload. You’ll thrive in a collaborative environment, contributing to a supportive People Services team with a proactive, well-organised and people-centred approach.
This is a permanent role, working 28 hours per week across four days, with the option of hybrid working—three days a week in the office and one day from home.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them. As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
- Flexible working options to support your work–life balance and individual circumstances.
- 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days (pro rata).
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support.
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
People Services Administrator in Telford employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Administrator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with PDSA employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching PDSA's mission and values. Show us how your passion for pets aligns with our goals. Tailor your answers to reflect our commitment to making a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your HR experience and how it can contribute to a positive employee journey at PDSA.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show us you’re genuinely interested in joining our team.
We think you need these skills to ace People Services Administrator in Telford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people and pets shine through. We want to see how you connect with our mission at PDSA and why you're excited about making a difference in this role.
Tailor Your Experience: Make sure to highlight your HR administration experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-organised applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about PDSA and our values.
How to prepare for a job interview at PDSA
✨Know Your HR Basics
Make sure you brush up on your HR processes and terminology. Since the role involves supporting the full employee lifecycle, being familiar with onboarding, offboarding, and common HR queries will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed a varied workload in the past. Whether it’s juggling multiple tasks or coordinating events, demonstrating your organisational prowess will resonate well with the interviewers.
✨Communicate Confidently
Practice your verbal and written communication skills. You’ll need to convey information clearly and effectively, so consider role-playing common HR scenarios with a friend to build your confidence.
✨Emphasise Your People-Centred Approach
PDSA values a supportive and collaborative environment. Be ready to discuss how you’ve contributed to a positive team culture in previous roles, and share your passion for helping others, especially in a people-focused setting.
