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- Tasks: Manage marketing supplier relationships and ensure performance meets expectations.
- Company: Join PDSA, the UK's leading veterinary charity dedicated to improving pet wellbeing.
- Benefits: Enjoy 25 days holiday, life assurance, a pension scheme, and excellent career development opportunities.
- Why this job: Make a real impact on pets' lives while working in a supportive and passionate team.
- Qualifications: Experience in supplier management and a strong grasp of digital marketing systems required.
- Other info: Flexible working arrangements available to support diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Pets and people at the heart of what we do.
Do you have a business mind and a social heart? Would you love to do a job that gives you an overwhelming feeling of satisfaction knowing that every day when you walk through the door you’re contributing to a lifetime of wellbeing for every pet? Are you looking for a new challenge and want to be a part of our amazing team? If so, PDSA has a great opportunity for you.
As the UK’s leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.
About the Role
We’re looking for an experienced and organised Supplier Services Manager to join our Fundraising & Engagement Directorate.
You’ll take the lead on managing our marketing supplier relationships from agencies to freelancers and workflow systems. You’ll make sure every partnership delivers against agreed SLAs, KPIs and budgets, while driving continuous improvement across our marketing operations.
This is a fantastic opportunity to help PDSA deliver effective, high-quality campaigns that support our mission: keeping people and pets together when times are tough.
As a Supplier Services Manager, you will:
- Manage and optimise supplier performance across all marketing activity.
- Lead regular reviews, audits and performance checks to ensure best value.
- Coordinate marketing campaigns and cross-organisational activations.
- Support colleagues with processes, briefs and reporting to improve efficiency.
- Ensure compliance with data protection and fundraising best practice.
We’re seeking someone with:
- Proven experience in supplier and contract management, ideally within marketing or communications.
- Strong stakeholder management and relationship-building skills.
- Solid understanding of marketing campaign processes.
- Proficiency with Microsoft Office and digital marketing tools.
- Excellent communication and organisational abilities.
- A proactive mindset and passion for PDSA’s purpose.
What we offer
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.Â
In addition to being a great place to work, we offer a wide range of benefits, including:Â
- 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
- Special days off, including:
- A paid Volunteering Day
- A Celebration Day for something meaningful to you
- A dedicated Wellbeing Day to focus on yourself
- Generous pension scheme – up to 10% employer contributions
- Free Life Assurance (4 x annual salary)
- Enhanced family leave (maternity, adoption & paternity)
- Retail, travel & leisure discounts through Fetch platform
- 15% discount on PDSA Pet Insurance plus access to staff vet services for pets
About PDSA
As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.Â
Supplier Services Manager employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Services Manager
✨Tip Number 1
Familiarise yourself with PDSA's mission and values. Understanding their commitment to improving pets' lives will help you align your passion for animal welfare with the role, making you a more compelling candidate.
✨Tip Number 2
Network with professionals in the veterinary charity sector. Attend relevant events or engage on social media platforms to connect with current employees or industry experts who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in supplier and contract management in detail. Be ready to share specific examples of how you've successfully managed supplier relationships and resolved performance issues in previous roles.
✨Tip Number 4
Showcase your knowledge of digital marketing systems and stakeholder management during interviews. Highlight any relevant tools or software you've used, as well as your approach to collaborating with various teams to achieve marketing goals.
We think you need these skills to ace Supplier Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supplier and contract management. Emphasise your knowledge of digital marketing systems and stakeholder management, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and how your business acumen aligns with PDSA's mission. Mention specific examples of how you've successfully managed supplier relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Office software and any digital marketing tools you have used. This will demonstrate your readiness to handle the responsibilities of the Supplier Services Manager role.
Showcase Your Understanding of the Organisation: Research PDSA and mention in your application how their values resonate with you. Discuss how you can contribute to their mission of improving pets' lives through your role, showing that you are not just looking for a job, but a purpose.
How to prepare for a job interview at PDSA
✨Understand the Mission
Before your interview, take some time to understand PDSA's mission and values. Familiarise yourself with their work in improving pets' lives and how your role as a Supplier Services Manager will contribute to this goal.
✨Showcase Your Experience
Be prepared to discuss your recent supplier and contract management experience in detail. Highlight specific examples where you've successfully managed supplier relationships and met SLAs/KPIs, as this will demonstrate your capability for the role.
✨Prepare for Stakeholder Management Questions
Since stakeholder management is crucial for this position, think of scenarios where you've effectively communicated and collaborated with various stakeholders. Be ready to explain how you handled any challenges that arose during these interactions.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the team dynamics, the marketing supplier management framework, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.