At a Glance
- Tasks: Support the Shop Manager in running a busy charity shop and delivering excellent customer service.
- Company: Join PDSA, a century-old charity dedicated to helping pets and their owners in need.
- Benefits: Enjoy flexible working, paid special days off, and generous pension options.
- Other info: Be part of a supportive team that values your ideas and passion for pets.
- Why this job: Make a real difference for pets while gaining valuable retail experience.
- Qualifications: Retail experience and strong interpersonal skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you’re ready to make a real difference and be part of a team that’s creating positive change, we want you to join us. Let’s build a brighter future for pets and their owners, together.
About you
We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Southport shop. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.
In this role, you’ll support the Shop Manager in running our Southport PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.
You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement.
Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
- Flexible working options to support your work–life balance and individual circumstances.
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support.
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 15% discount on PDSA Pet Insurance plus access to staff veterinary services.
Charity Assistant Shop Manager in Southport employer: PDSA
At PDSA, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and collaborative work environment. As an Assistant Charity Shop Manager in our Southport shop, you'll not only enjoy flexible working options and generous benefits but also have the opportunity to make a meaningful impact in your community by helping pets and their owners in need. Join us in our mission to create positive change while developing your skills and growing within a passionate team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Assistant Shop Manager in Southport
✨Tip Number 1
Get to know the PDSA mission inside out! When you understand what drives us, you can show your passion during interviews. Share personal stories that connect with our values and demonstrate how you can contribute to our goal of helping pets and their owners.
✨Tip Number 2
Network like a pro! Reach out to current or former PDSA employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows you’re genuinely interested in being part of our team!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail and customer service. Think about how you can showcase your experience in a way that aligns with our shop's needs. Remember, we want to see your personality shine through, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re committed to joining the PDSA family. So, hit that 'Apply Now' button and let’s get started on this journey together!
We think you need these skills to ace Charity Assistant Shop Manager in Southport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for PDSA shine through! Share why you care about helping pets and their owners, and how you can contribute to our mission. We want to see your genuine interest in making a difference.
Tailor Your Experience:Make sure to highlight your retail experience and any relevant skills that match the job description. Use specific examples of how you've contributed to sales targets or provided excellent customer service. This helps us see how you'd fit right into our team!
Be Personable:Since this role is all about interacting with customers and volunteers, don’t shy away from showcasing your interpersonal skills. Write in a friendly tone and share experiences where you’ve successfully engaged with others. We love a good story!
Apply Through Our Website:Remember to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on board to help us make a real impact. We can’t wait to hear from you!
How to prepare for a job interview at PDSA
✨Know Your PDSA
Before the interview, take some time to research PDSA's mission and values. Understand their commitment to helping pets and their owners in financial hardship. This will not only show your enthusiasm for the role but also help you align your answers with their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you contributed to sales targets or improved customer service. Use metrics if possible, as numbers can really make your achievements stand out!
✨Demonstrate Team Spirit
As an Assistant Charity Shop Manager, you'll be working closely with volunteers. Share examples of how you've successfully motivated and coached a team in the past. Emphasise your interpersonal skills and how you can create a positive environment for everyone.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the charity. For instance, you could ask about future initiatives PDSA is planning or how they measure success in their shops.
