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- Tasks: Engage supporters through inspiring calls and promote PDSA's vital work.
- Company: Join PDSA, the UK's leading veterinary charity dedicated to improving pets' lives.
- Benefits: Enjoy 25 days holiday, special days off, and a generous pension scheme.
- Why this job: Make a real difference for pets and their owners while achieving your goals.
- Qualifications: Great communication skills and experience in fundraising or customer service.
- Other info: Be part of a supportive team in a dynamic environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Make a difference every day with PDSA. At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.
If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.
About the role: You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital. Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results. Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.
What you’ll do:
- Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
- Handle inbound calls related to fundraising with empathy and professionalism.
- Achieve personal and team income, service and quality targets.
- Build positive relationships with supporters through excellent communication and listening skills.
- Ensure accuracy and compliance with Data Protection and fundraising regulations.
- Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.
About you: You’ll bring:
- Experience working towards financial or operational targets.
- Excellent telephone and listening skills, with the ability to build rapport.
- A positive, solutions-focused approach.
- Confidence using computer systems and managing data accurately.
Desirable experience includes:
- Customer service or complaint handling.
- Fundraising, sales or supporter engagement.
What We Offer: We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
- Special days off, including: A paid Volunteering Day, A Celebration Day for something meaningful to you, A dedicated Wellbeing Day to focus on yourself.
- Generous pension scheme – up to 10% employer contributions.
- Free Life Assurance (4 x annual salary).
- Enhanced family leave (maternity, adoption & paternity).
- Retail, travel & leisure discounts through Fetch platform.
- 15% discount on PDSA Pet Insurance plus access to staff vet services for pets.
About PDSA: As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods. We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
Fundraising Advisor employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Advisor
✨Tip Number 1
Get to know PDSA inside out! Familiarise yourself with their mission, values, and recent fundraising initiatives. This will not only help you in interviews but also show your genuine interest in making a difference for pets and their owners.
✨Tip Number 2
Practice your communication skills! Since the role involves making inspiring outbound calls, try role-playing with friends or family. This will boost your confidence and help you articulate your passion for fundraising effectively.
✨Tip Number 3
Network like a pro! Connect with current or former PDSA employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the PDSA team.
We think you need these skills to ace Fundraising Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping pets and their owners shine through. We want to see how much you care about making a difference, so share any relevant experiences that highlight your commitment to this cause.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for great communicators with fundraising experience, so highlight those aspects clearly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PDSA
✨Know Your PDSA Inside Out
Before your interview, make sure you research PDSA thoroughly. Understand their mission, values, and recent fundraising initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Fundraising Advisor, excellent communication is key. Prepare examples of how you've successfully engaged supporters or handled difficult conversations in the past. Practise articulating these experiences clearly and confidently.
✨Demonstrate Your Passion for Pets
PDSA is all about improving the lives of pets and their owners. Share your personal connection to animals and any relevant experiences that highlight your commitment to animal welfare. This will resonate well with the interviewers.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling a supporter’s complaint or encouraging donations. Practise your responses to these situations, focusing on empathy and solutions, which are crucial for this position.