At a Glance
- Tasks: Engage with clients and provide outstanding customer service through various channels.
- Company: Join the UK's leading Veterinary Charity dedicated to improving pet well-being.
- Benefits: Enjoy 25 days holiday, a Wellbeing Day, and generous pension schemes.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team making a real difference in pets' lives.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 19800 - 21200 £ per year.
Sunderland Contact Centre
£22,988 - £23,677 per annum
35 hours per week
Full Time Permanent and Full Time Temporary
Are you....... Engaging, dedicated, motivated with a passion for delivering quality? If so, then... we want you.
We really want people like you to help us create a lifetime of well-being for every pet.
People and Pets are at the heart of what we do, we are the UK\'s leading Veterinary Charity and we rely on public funds to help sick and injured pets. Our team handle a variety of inbound enquiries from clients and customers whilst delivering an outstanding customer experience and aiming for first contact resolution.
Do you have experience in handling sensitive situations while providing positive solutions?
Do you proven empathy and rapport skills?
Are you positive, confident and hard working with a fun attitude? \'>Are you a team player who is enthusiastic and professional with a drive to achieve KPI\'s?
Can you make your personality and passion shine through in your verbal and written communication?
Would you like to work in a unique and highly rewarding environment?
About the role:
We are looking to recruit Inbound Customer Service Advisors who love variety and have a passion for delivering excellent customer service. \'>Our team is extremely versatile and the role is very diverse. The team may be communicating with our veterinary clients, colleagues and supporters through a variety of different channels including email and telephone. We are looking for someone with excellent written and verbal communication skills who is able to deliver a warm and friendly customer experience.
There\'s a great camaraderie within all our teams and you\'ll see that as soon as you arrive.
About the benefits:
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. \'>In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
- An additional Wellbeing Day to take whenever you like to help recharge your batteries \'>Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10% \'>Life Assurance policy (4 x Annual Salary) \'>Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues \'>Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
- 35 hour working week - we currently work between 8am - 8pm Monday to Friday
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form. \'>You\'ll definitely:
Be able to listen to client and supporter needs and be solution focussed.
Be able to handle calmly any issues that a customer may have brought to your attention.
Be adept at making detailed notes about every call you\'ve handled.
Have excellent verbal communication skills and be able to compose an email with accuracy.
Have experience of working in a similar environment.
Have the drive and the passion to succeed.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. \'>If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. \'>We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. \'>To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Customer Service Advisor (Inbound) in Sunderland employer: PDSA
At PDSA, we pride ourselves on being a leading Veterinary Charity that places people and pets at the heart of our mission. Our Sunderland Contact Centre offers a vibrant work culture where teamwork and camaraderie thrive, alongside a commitment to employee well-being and professional growth. With generous benefits including 25 days holiday, a Wellbeing Day, and a supportive environment that values diversity and inclusion, we provide an exceptional workplace for those passionate about making a difference in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Inbound) in Sunderland
✨Tip Number 1
Familiarise yourself with the values and mission of the organisation. Since this role is centred around delivering quality customer service for pets, showing your passion for animal welfare during any interactions can really set you apart.
✨Tip Number 2
Practice your verbal communication skills. Since you'll be handling inbound calls, being able to convey empathy and understanding in your tone will help you connect with customers and demonstrate your suitability for the role.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role. Think about how you would handle sensitive situations or difficult customers, as showcasing your problem-solving skills can impress during interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace Customer Service Advisor (Inbound) in Sunderland
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills:Since excellent verbal and written communication skills are crucial for this role, ensure your CV and cover letter reflect your ability to communicate effectively. Use clear and concise language, and provide examples of how you've successfully handled customer interactions in the past.
Demonstrate Empathy and Problem-Solving:In your application, include specific examples that showcase your empathy and problem-solving abilities. Describe situations where you successfully resolved customer issues while maintaining a positive experience.
Personalise Your Application:Make your application stand out by infusing it with your personality. Share your passion for delivering quality customer service and how it aligns with the values of the organisation. This will help convey your enthusiasm for the role.
How to prepare for a job interview at PDSA
✨Show Your Passion for Pets
Make sure to express your genuine love for animals during the interview. Since the role is with a veterinary charity, demonstrating your passion for pet welfare will resonate well with the interviewers.
✨Demonstrate Empathy and Communication Skills
Prepare examples of how you've handled sensitive situations in the past. Highlight your ability to listen actively and respond with empathy, as these skills are crucial for a Customer Service Advisor.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to handle a mock customer call. Practise staying calm and solution-focused, as this will showcase your ability to manage real-life customer interactions.
✨Research the Organisation
Familiarise yourself with the charity's mission and values. Understanding their commitment to animal welfare and community service will help you align your answers with their goals during the interview.
