At a Glance
- Tasks: Engage with clients and provide outstanding customer service through various channels.
- Company: Join the UK's leading Veterinary Charity dedicated to improving pet well-being.
- Benefits: Enjoy 25 days holiday, a Wellbeing Day, and generous pension schemes.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team making a real difference in pets' lives.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 19800 - 21200 £ per year.
Sunderland Contact Centre
£22,988 - £23,677 per annum
35 hours per week
Full Time Permanent and Full Time Temporary
Are you....... Engaging, dedicated, motivated with a passion for delivering quality? If so, then... we want you.
We really want people like you to help us create a lifetime of well-being for every pet.
People and Pets are at the heart of what we do, we are the UK\'s leading Veterinary Charity and we rely on public funds to help sick and injured pets. Our team handle a variety of inbound enquiries from clients and customers whilst delivering an outstanding customer experience and aiming for first contact resolution.
Do you have experience in handling sensitive situations while providing positive solutions?
Do you proven empathy and rapport skills?
Are you positive, confident and hard working with a fun attitude? \'>Are you a team player who is enthusiastic and professional with a drive to achieve KPI\'s?
Can you make your personality and passion shine through in your verbal and written communication?
Would you like to work in a unique and highly rewarding environment?
About the role:
We are looking to recruit Inbound Customer Service Advisors who love variety and have a passion for delivering excellent customer service. \'>Our team is extremely versatile and the role is very diverse. The team may be communicating with our veterinary clients, colleagues and supporters through a variety of different channels including email and telephone. We are looking for someone with excellent written and verbal communication skills who is able to deliver a warm and friendly customer experience.
There\'s a great camaraderie within all our teams and you\'ll see that as soon as you arrive.
About the benefits:
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. \'>In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
- An additional Wellbeing Day to take whenever you like to help recharge your batteries \'>Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10% \'>Life Assurance policy (4 x Annual Salary) \'>Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues \'>Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
- 35 hour working week - we currently work between 8am - 8pm Monday to Friday
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form. \'>You\'ll definitely:
Be able to listen to client and supporter needs and be solution focussed.
Be able to handle calmly any issues that a customer may have brought to your attention.
Be adept at making detailed notes about every call you\'ve handled.
Have excellent verbal communication skills and be able to compose an email with accuracy.
Have experience of working in a similar environment.
Have the drive and the passion to succeed.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. \'>If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. \'>We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. \'>To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Customer Service Advisor (Inbound) in Sunderland employer: PDSA
At PDSA, we pride ourselves on being a leading Veterinary Charity that places people and pets at the heart of our mission. Our Sunderland Contact Centre offers a vibrant work culture where teamwork and camaraderie thrive, alongside a commitment to employee well-being and professional growth. With generous benefits including 25 days holiday, a Wellbeing Day, and a supportive environment that values diversity and inclusion, we provide an exceptional workplace for those passionate about making a difference in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Inbound) in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PDSA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PDSA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Inbound) in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PDSA:Your cover letter is your chance to shine! Tell us why you want to work at PDSA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PDSA!
How to prepare for a job interview at PDSA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
