Charity Shop Manager
Charity Shop Manager

Charity Shop Manager

Aberdeen Full-Time No home office possible
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At a Glance

  • Tasks: Lead a charity shop, manage a team, and optimise sales while providing excellent customer service.
  • Company: Join PDSA, a diverse charity dedicated to animal welfare and community support.
  • Benefits: Enjoy flexible hours, 25 days holiday, wellbeing days, and generous pension schemes.
  • Why this job: Make a real impact in your community while developing your retail skills and leadership abilities.
  • Qualifications: Proven retail experience, strong leadership skills, and a passion for customer service are essential.
  • Other info: PDSA values diversity and offers inclusive working policies for all team members.

Charity Shop Manager
Aberdeen, Torry
£14.27 per hour
35 hours per week, to include Sundays
Full Time, Permanent
Flexible working options are available regarding hours and shifts.
If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It\’s more than just a job. It\’s a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service. \’> \’>First and foremost, you\’ll manage our Aberdeen, Torry retail shop – supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We\’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations. \’>Once your own shop is achieving best practice and sales, we\’ll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence. \’>The role of Shop Manager will:

  • Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
  • Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things \’>Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn\’t
  • Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you \’>As well as being a passionate retailer, with great leadership and mentoring skills, you\’ll also: \’>Have a proven track record of delivering objectives and profit targets \’>Know what constitutes great customer service and want to instil your passion and abilities in your retail team \’>Be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop. \’>About the benefits \’>We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. \’>In addition to being a great place to work, we offer a wide range of benefits including: \’>Flexible working options \’>25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year \’>An additional Wellbeing Day to take whenever you like to help recharge your batteries \’>Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10% \’>Life Assurance policy (4 x Annual Salary) \’>Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues \’>Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform \’>To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form. \’>PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. \’>If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. \’>We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. \’>To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks. width: 709px;height: 152px;background-image: url(https://www.networxrecruitment.net/Content/ClientImages/1031/PDSA-footer.jpg); background-repeat: none; background-position: none; font-family: Arial; \’>

Charity Shop Manager employer: PDSA

PDSA is an exceptional employer, offering a vibrant work culture where employees can truly make a difference in their community. With flexible working options, generous holiday allowances, and a commitment to employee wellbeing, we empower our team members to thrive both personally and professionally. As a Charity Shop Manager in Aberdeen, you'll not only lead a dedicated team but also have the opportunity to share your retail expertise across multiple locations, fostering a spirit of collaboration and continuous improvement.
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Contact Detail:

PDSA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Charity Shop Manager

✨Tip Number 1

Familiarise yourself with the PDSA's mission and values. Understanding what drives the charity will help you convey your passion during any discussions or interviews, showing that you're not just interested in the role but also in making a difference.

✨Tip Number 2

Network within the local community and among other charity shop managers. Building relationships can provide insights into best practices and may even lead to recommendations that could strengthen your application.

✨Tip Number 3

Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've motivated others or improved performance, as this will demonstrate your capability to lead the shop effectively.

✨Tip Number 4

Showcase your knowledge of retail trends and customer service excellence. Being able to discuss current retail strategies and how they can be applied to enhance the shopping experience at PDSA will set you apart from other candidates.

We think you need these skills to ace Charity Shop Manager

Leadership Skills
Interpersonal Skills
Customer Service Excellence
Team Management
Coaching and Mentoring
Sales Optimisation
Financial Acumen
Stock Management
Data Analysis
Continuous Improvement
Community Engagement
Organisational Skills
Self-Motivation
Communication Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet profit targets and improve customer experiences.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for charity work and your understanding of the PDSA's mission. Mention how your skills align with the role and provide examples of how you've successfully managed teams or improved sales in previous positions.

Highlight Interpersonal Skills: Since the role requires strong interpersonal skills, emphasise your ability to work with diverse teams and engage with customers. Share anecdotes that illustrate your communication skills and your approach to mentoring others.

Showcase Your Knowledge of the Local Area: Demonstrate your familiarity with the Aberdeen, Torry area in your application. Discuss how you would leverage local networks to generate donations and raise awareness for the PDSA, showing that you understand the community you'll be serving.

How to prepare for a job interview at PDSA

✨Show Your Passion for Retail

Make sure to express your enthusiasm for retail and how it aligns with the charity's mission. Share specific examples of how you've successfully managed a retail environment in the past, focusing on customer service and sales optimisation.

✨Demonstrate Leadership Skills

Prepare to discuss your experience in leading teams, especially in a retail setting. Highlight your ability to coach and mentor others, and provide examples of how you've encouraged new ideas and improved team performance.

✨Know the Charity's Values

Familiarise yourself with PDSA's values and mission. Be ready to explain how you can contribute to raising awareness and promoting the charity's work within the community, as this will show your commitment to their cause.

✨Prepare for KPI Discussions

Understand key performance indicators (KPIs) relevant to retail management. Be prepared to discuss how you've used data to drive improvements in sales and customer experience, demonstrating your analytical skills and strategic thinking.

Charity Shop Manager
PDSA
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  • Charity Shop Manager

    Aberdeen
    Full-Time

    Application deadline: 2027-07-29

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    PDSA

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