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- Tasks: Lead a team to maximise profit and enhance customer experience in our Poole charity shop.
- Company: Join PDSA, a diverse charity dedicated to animal welfare and community support.
- Benefits: Enjoy flexible working, 25 days holiday, wellbeing days, and generous pension schemes.
- Other info: We promote diversity and inclusion, offering flexible arrangements for all backgrounds.
- Why this job: Make a real impact while developing your retail skills in a supportive environment.
- Qualifications: Proven retail experience, strong leadership skills, and a passion for customer service required.
Flexible working options are available regarding hours and shifts. If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It’s more than just a job. It’s a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service.
First and foremost, you’ll manage our Poole retail shop - supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations.
Once your own shop is achieving best practice and sales, we’ll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence.
The role of Shop Manager will:
- Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data.
- Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things.
- Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t.
- Be passionate about PDSA as a charity and raise awareness of what we do with every customer.
About you
As well as being a passionate retailer, with great leadership and mentoring skills, you’ll also:
- Have a proven track record of delivering objectives and profit targets.
- Know what constitutes great customer service and want to instil your passion and abilities in your retail team.
- Be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.
About the benefits
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits including:
- Flexible working options.
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year.
- An additional Wellbeing Day to take whenever you like to help recharge your batteries.
- Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.
- Life Assurance policy (4 x Annual Salary).
- Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues.
- Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Charity Shop Manager employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Shop Manager
✨Tip Number 1
Familiarise yourself with the PDSA's mission and values. Understanding what the charity stands for will help you convey your passion during interviews and demonstrate how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of PDSA. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare examples of your leadership and mentoring experiences. Since the role involves coaching a team, having specific stories ready will showcase your ability to inspire and develop others effectively.
✨Tip Number 4
Research local competitors and retail trends in Poole. Being knowledgeable about the market will allow you to discuss strategies for maximising profit and improving customer service during your interview.
We think you need these skills to ace Charity Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet profit targets and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the charity sector and how your skills align with the role of Charity Shop Manager. Mention your understanding of the PDSA's mission and how you can contribute to raising awareness and generating donations.
Showcase Leadership Skills: Emphasise your leadership and mentoring abilities in both your CV and cover letter. Provide examples of how you've successfully coached teams or volunteers in previous roles, focusing on outcomes and improvements.
Highlight Community Engagement: Discuss your knowledge of the local area and any previous experience in community engagement. This could include networking for donations or promoting events, which is crucial for the role.
How to prepare for a job interview at PDSA
✨Show Your Passion for Charity
Make sure to express your enthusiasm for the PDSA and its mission during the interview. Share any personal experiences or connections you have with charitable work, as this will demonstrate your genuine interest in the role.
✨Highlight Leadership Experience
Since the role involves managing a team, be prepared to discuss your previous leadership experiences. Provide specific examples of how you've successfully coached or mentored others, and how you plan to inspire your team of volunteers.
✨Demonstrate Customer Service Skills
The charity shop manager must ensure a great shopping experience. Be ready to talk about what excellent customer service means to you and share examples of how you've gone above and beyond to meet customer needs in past roles.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you would use data to drive sales and improve store performance, showcasing your analytical skills and strategic thinking.