At a Glance
- Tasks: Assist the Shop Manager in maximising profits and enhancing customer experience.
- Company: Join PDSA, a diverse charity dedicated to animal welfare and community support.
- Benefits: Enjoy flexible working, 25 days holiday, wellbeing days, and generous pension schemes.
- Other info: PDSA values diversity and offers flexible working arrangements.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Retail experience with a passion for customer service and team coaching.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops might be the right choice for you. You will support the Rothwell shop manager working with a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well generating item and cash donations from the local community.
The role of Assistant Shop Manager will:
- Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data.
- Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things.
- Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t.
- Be passionate about PDSA as a charity and raise awareness of what we do with every customer.
About you
You will have:
- A proven track record in the retail sector delivering sales targets.
- Knowledge of what constitutes great customer service.
- Skills to instil your passion and abilities in your team.
About the benefits
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits including:
- Flexible working options.
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year.
- An additional Wellbeing Day to take whenever you like to help recharge your batteries.
- Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.
- Life Assurance policy (4 x Annual Salary).
- Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues.
- Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Charity Assistant Shop Manager in Leeds employer: PDSA
PDSA is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to make a meaningful impact in their community. With flexible working options, generous holiday allowances, and a commitment to employee wellbeing, we ensure our team members feel valued and supported. Join us in championing the PDSA name while enjoying opportunities for personal growth and development in a rewarding retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Assistant Shop Manager in Leeds
✨Tip Number 1
Familiarise yourself with the PDSA's mission and values. Understanding what the charity stands for will help you convey your passion during any interviews or discussions, showing that you're not just looking for a job, but genuinely want to contribute to their cause.
✨Tip Number 2
Network with current or former employees of PDSA. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable when preparing for your role as an Assistant Shop Manager.
✨Tip Number 3
Highlight your experience in coaching and managing teams. Since the role involves working closely with volunteers, demonstrating your ability to inspire and lead others will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would maximise profit and improve customer experience in a retail setting. Think of specific examples from your past experiences that showcase your skills in achieving sales targets and enhancing customer service.
We think you need these skills to ace Charity Assistant Shop Manager in Leeds
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Charity Assistant Shop Manager position. Tailor your application to highlight your relevant experience in retail and customer service.
Show Your Passion:Express your enthusiasm for the PDSA charity and its mission in your application. Share any personal experiences or motivations that connect you to the charity's values, as this will resonate with the hiring team.
Highlight Leadership Skills:Since the role involves coaching a team of volunteers, emphasise your leadership and mentoring experience. Provide examples of how you've successfully led teams or improved performance in previous roles.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at PDSA
✨Show Your Passion for Charity
Make sure to express your enthusiasm for the PDSA and its mission during the interview. Share any personal experiences or connections you have with charitable work, as this will demonstrate your genuine interest in the role.
✨Highlight Your Retail Experience
Prepare specific examples from your previous retail roles that showcase your ability to meet sales targets and deliver excellent customer service. This will help illustrate your suitability for the Assistant Shop Manager position.
✨Demonstrate Leadership Skills
Be ready to discuss how you have coached or managed teams in the past. Highlight your ability to inspire volunteers and encourage new ideas, as this is a key aspect of the role.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you would use data to drive improvements in the shop's performance and enhance the customer experience.
