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- Tasks: Support the Shop Manager in maximising profit and enhancing customer experience.
- Company: Join PDSA, a leading charity dedicated to animal welfare and community support.
- Benefits: Enjoy flexible working, 25 days holiday, wellbeing days, and generous pension schemes.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Retail experience with a focus on sales targets and excellent customer service skills.
- Other info: PDSA values diversity and offers flexible working arrangements for all team members.
The predicted salary is between 21600 - 36000 £ per year.
If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops might be the right choice for you. You will support the Shop Manager in our Christchurch retail shop – working with a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well generating item and cash donations from the local community.
The role of Assistant Shop Manager will:
- Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data.
- Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things.
- Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t.
- Be passionate about PDSA as a charity and raise awareness of what we do with every customer.
About you
You will have:
- A proven track record in the retail sector delivering sales targets.
- Knowledge of what constitutes great customer service.
- Skills to instil your passion and abilities in your team.
About the benefits
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. In addition to being a great place to work, we offer a wide range of benefits including:
- Flexible working options.
- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year.
- An additional Wellbeing Day to take whenever you like to help recharge your batteries.
- Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.
- Life Assurance policy (4 x Annual Salary).
- Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues.
- Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Charity Assistant Shop Manager employer: PDSA
Contact Detail:
PDSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with PDSA's mission and values. Understanding the charity's goals will help you convey your passion for their work during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of PDSA. They can provide valuable insights into the company culture and what it takes to succeed in the role of Charity Assistant Shop Manager.
✨Tip Number 3
Prepare examples from your past retail experience that demonstrate your ability to meet sales targets and deliver excellent customer service. Be ready to discuss how you can apply these skills to benefit PDSA.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully coached or motivated a team in previous roles. Highlighting your ability to inspire volunteers will be key for this position.
We think you need these skills to ace Charity Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Charity Assistant Shop Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous retail experience and any achievements related to sales targets or customer service. Use specific examples to demonstrate your ability to lead a team and drive performance.
Show Your Passion for the Charity: Express your enthusiasm for PDSA and its mission in your application. Mention any personal connections to the charity sector or experiences that have shaped your understanding of the importance of charitable work.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at PDSA
✨Show Your Passion for Charity
Make sure to express your enthusiasm for the PDSA and its mission during the interview. Share any personal experiences or connections you have with charity work, as this will demonstrate your genuine interest in the role.
✨Highlight Your Retail Experience
Be prepared to discuss your previous retail experience and how it relates to the role of Assistant Shop Manager. Focus on specific examples where you successfully met sales targets or improved customer service, as these are key aspects of the job.
✨Demonstrate Leadership Skills
Since you'll be coaching a team of volunteers, it's important to showcase your leadership abilities. Share examples of how you've motivated a team in the past and encouraged new ideas, as this will show that you can foster a positive working environment.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the shop's operations, team dynamics, and how success is measured. This not only shows your interest in the position but also helps you understand if the role aligns with your career goals.