At a Glance
- Tasks: Support the Shop Manager in running a busy charity shop and delivering excellent customer service.
- Company: Join PDSA, a charity dedicated to providing veterinary care for pets in need.
- Benefits: Enjoy flexible working, generous holiday, and a supportive team culture.
- Other info: Be part of a diverse team committed to positive change in the community.
- Why this job: Make a real difference for pets and their owners while gaining valuable retail experience.
- Qualifications: Retail experience and strong interpersonal skills are essential.
The predicted salary is between 21600 - 36000 £ per year.
Make a difference every day with PDSA.
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you’re ready to make a real difference and be part of a team that’s creating positive change, we want you to join us. Let’s build a brighter future for pets and their owners, together.
We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Burgess Hill. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.
In this role, you’ll support the Shop Manager in running our Burgess Hill PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.
You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement. Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet.
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
- Flexible working options to support your work–life balance and individual circumstances.
- 25 days’ holiday plus Bank Holidays.
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support.
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 15% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
Charity Assistant Shop Manager in Burgess Hill employer: PDSA
PDSA is an exceptional employer, dedicated to making a meaningful impact in the community by providing vital veterinary care for pets in need. Our Burgess Hill shop offers a supportive and collaborative work environment where employees can thrive, with flexible working options, generous holiday allowances, and a strong focus on employee wellbeing. Join us to be part of a passionate team that values your contributions and encourages personal growth while making a real difference for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Assistant Shop Manager in Burgess Hill
✨Tip Number 1
Get to know the PDSA mission inside out! When you’re chatting with the team or during interviews, show your passion for helping pets and their owners. It’s all about connecting with their values and demonstrating how you can contribute to their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former PDSA employees on LinkedIn. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your genuine interest in the role.
✨Tip Number 3
Prepare some solid examples of your retail experience. Think about times you’ve boosted sales or improved customer service. Being able to share these stories will help you stand out and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Charity Assistant Shop Manager in Burgess Hill
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for PDSA shine through! Share why you care about helping pets and their owners, and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your retail experience and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for in an Assistant Charity Shop Manager.
Be Personable:Since this role is all about customer service, don’t be afraid to showcase your interpersonal skills. Use friendly language and examples that demonstrate how you connect with people and create a welcoming environment.
Apply Through Our Website:Remember to apply through our website by clicking 'Apply Now'! It’s super easy to create a candidate account and fill out the application form. We can’t wait to hear from you!
How to prepare for a job interview at PDSA
✨Know Your PDSA
Before the interview, take some time to research PDSA's mission and values. Understand their commitment to providing veterinary care for pets in need and how your role as an Assistant Charity Shop Manager can contribute to that mission. This will show your genuine interest and passion for the charity.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you contributed to sales targets or improved customer service. Think about how you can relate these experiences to the responsibilities of supporting the Shop Manager and working with volunteers.
✨Demonstrate Your People Skills
Since this role involves working closely with a team of volunteers and customers, be prepared to share examples of how you've successfully motivated and coached others in the past. Show that you can create a welcoming environment and foster a culture of continuous improvement.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the shop's goals, community engagement, or how they measure success. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
